“Little to no communication. I ordered an ottoman in November. It still says waiting to ship, but yet you’re asking me for a review of a piece that is delayed.”
“Still waiting for the ornament to arrive and looks beautiful in the pictures, but after ordering received an email saying it was scheduled to ship 12/31 2026 - what 2 years to wait to get the order - I called and they confirmed that they sold out - So I cancelled the order and we went somewhere else. Next day they call and say they shipped the order and they want to reprocess the credit card - what you found one and shipped even though i cancelled - not cool.”
“I ordered a very heavy unit, and it clearly says: Ships via 2Modern Inside Delivery & Package Removal. The details of what this should include is below. For my experience, I received no shipping notification, or calls/emails to arrange delivery. After a couple of failed attemps when they finally did deliver it they just left it in my entryway. They did not move it to my specified room, or remove the packaging. They didn't even take the large wood plank the item was transported on. Not Happy with my 2 modern experience. The customer service refunded the shipping after the first couple of errors to even get delivery arranged, but after my experience with the delivery i really wish I had used a better company.
Below is a desceription from the actual page of the item on their website - I recieved none of this:
Scheduling: Customer will be notified of delivery date options via phone call and email and, once date is confirmed, will be provided with a 4-hour appointment window. The shipping company's contact info will be included in the email, in order to reschedule the appointment if necessary. What's Included: Inside delivery to specified room, package removal, and customer signature required. This level of service does not include assembly or moving of existing items.”
“Love the ZBar mini LED desk lamp. Easy to put together. The light is amazing! I use it by my bed. So functional and gives a lot of choices for lighting.”
“I did my first order waiting for my coupon code but it came late so I told you guys my problem hope you can honor my code now on my order. Thank you!”
Hi LeAnn,
We read each review to reflect on what we can do better and how we can improve the customer experience. Thank you for taking the time to share your feedback with us. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“I’ve had a very challenging shopping experience. Firstly, the item said it was in stock which it was not. Secondly after I bought it two days later, your company sent me an email telling me the item that I bought was 20% off. After looking at other sites, I saw many other companies with a discounted price. I was able to get the discount refunded. That was not the biggest challenge. The biggest challenge was understanding that the in stock item had moved out and nobody could tell me when it was going to be shipped. You can only quote shipping from Your company to the warehouse, which is not helpful.”
“2Modern had my desk lamps at a fabulous price! The website is customer focused and user friendly. They also had the lamps in the colors I wanted in stock.
Thank you 2Modern.”
“Good choice of inventory. Called to inquire about availability of a couple items and Angelica was so helpful. She contacted the supplier and we were able to place an order for merchandise that was listed as backordered but had not yet been updated!”
“There was no question if this was a gift, if you offered gift wrapping and/or a message for a gift card. There was also no where to check k hide the cost.”
Hi Linda,
We read each review to reflect on what we can do better and how we can improve the customer experience. Thank you for taking the time to share your feedback with us. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“So pleased with my experience start to finish. Purchased several Ethnicraft pieces which are beautifully crafted, packaged with care, and shipped within a reasonable window. Outstanding customer service.”
“Very simple order experience. I contacted customer support after placing the order to answer a question on delivery and they were great to talk to and quickly resolved my questions”
