“Bad experience - 4 Waterford glasses arrived on time, but the decanter never shopped and I had to follow-up several times to find out it was back ordered until FEB. Not good communications. At least the refund was processed on a timely basis… won’t be using your device again, sadly.”
Hi Michael,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication and the issue with your order. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“I ordered a Soto console table on October 29. You said it would ship in seven days. Today is November 18 and I just called your delivery company and they don't even have it in their possession yet. I guess it's on a slow boat from China. Don't advertise one week shipping when you don't have it in your inventory and cannot tell when you will receive it!”
Hi Roy,
We apologize for the delay with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. Our Customer Support team is working to resolve this issue and will be sure to follow up with you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“I purchased the Tivoli BT Audio system (2M is a licensed seller) and it is beyond excellent! Basically, if you’re looking to simplify your home audio setup and your needs aren’t Herculean, this is the way forward. If you like or owned, as I did, the Bose Wave system (no longer made) and you were looking for that but revved-up for the new Millennium, this is your new best friend! I like to sync the Bluetooth from my iPhone but it’s great for playing my single CD choices (Christmas music right now). It’s truly spectacular. Oh, and don’t worry about having it shipped- they pack it like crazy.”
“Troubles with delivery company that is used by 2 Modern. Took weeks longer than the "ships in 3-4 days" specified. It has now been 4 weeks and counting...delayed today because my purchase "could not fit in the truck".
Cannot review the bench that I purchased because it has not yet arrived!!!”
“Shopping experience was great! The site is easy to navigate and order went through without any issues. Recieved plenty of communication so I knew what was happening with my order and I recieved it on time.”
“I received a gift from a family member. I wanted to exchange for a different color and they made it easy to do so. Friendly, helpful and prompt communication.”
Hi Maria,
Thank you for taking the time to share your feedback with us. We looked into your order and we're sorry to hear the return policy was different than you expected. We see that our team connected with you and was able to provide clarifying information. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
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