“My online shopping experience was terrific. Since then, not so good. I'm still waiting for the table to appear. Does it exist somewhere? Did 2Modern mean to send it to me? No news.”
“I was unhappy with my purchase and have been trying to return 6 chairs. They have not responded The chairs are extremely uncomfortable.and they make you pay for shipping”
Hi Patricia,
We apologize for your experience with your order. We looked into this and see that our Customer Support team has reached out to you. If there is anything we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback with us.
Best Regards,
2Modern
Hi Linda,
We apologize for your experience with your order. We looked into this and see that our Customer Support team has reached out to you. If there is anything we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback with us.
Best Regards,
2Modern
“Not the best. Still waiting to receive my item that was ordered and apparently shipped to a storage location over a month ago. Website did not indicate any of that. Spare yourself the hassle and shop elsewhere. A lot of sites carry the brands 2Modern does.”
“The description for round storage organizer is very misleading- very expensive for very low quality plastic. The description needs to be clear about what item is actually made out of.”
“The product I order didn’t meet my expectations, but what really is the most disappointing thing is the return process. You have to pay for shipping ( if it’s a piece of furniture imagine how much it costs). The items shipped has to be insured with a tracking number. You have to call the company to approve the return, then they send you an email with return instructions. If the item has free shipping they will deduct the shipping cost from the amount you payed the item. I would not do business with this company again. Too bad because they have some beautiful products on their website.”
“Used this site since they had the best price. Promised a standard 1-2 days to ship with 5-7 days transit. Wouldn’t even ship for a month. Cancelled my order.”
“i really like the product lineup. But I ordered a lamp and mistakenly ordered the wrong base. I ordered the correct one and then initiated the return process, which is the most restrictive and onerous return policy I have ever experienced. First, when you get the email telling you all the rules, you have 14 days to return it. I did not even receive the item for another week after that! Then you have to pay for shipping and insurance to send it back, include a copy of the email with a written explanation why you are returning it, even though the reason has already been given and if you mark the box at all, you will not get a refund. I have never seen anything so insane for a return policy and it will definitely guide future decisions.”
Hi Linda,
We apologize for the negative customer experience and we appreciate you sharing your feedback with us. A team member from Customer Support will reach out to you to help.
Best regards,
2Modern
“Do not send even email "how you did" email before you send me tracking info. Also ensure that buyers know that you ship it 3-5 business days upfornt, that's up to 7 calendar days with weekend included. I am afraid now I won't meet the deadline since i purchased an item 3 days ago and I just found not even a shipping date is solidified.”
“I purchased a chandelier in January and in August a glass shade broke off the light and fell two stories. I sent pictures of the broken glass and the light fixture and asked to have the shade replaced. Brian informed me the chandelier was no longer made and pretty much I was SOL. After pushing back, I was given the distributer's name. The distribution company wanted me to purchase a new shade for $140.00. Mind you, I am making these inquiries. Brian is doing nothing. Weeks are going by. I finally asked Brian for the manufacturer's information. I sent the same request to the manufacturer, lo and behold, 24 hours later, I received a shipping notice from 2Modern for a replacement shade. I don't know what they are paying Brian to do, but whatever it is, he is clearly overpaid. I am so disappointed with 2Modern, that I will not purchase from them ever again and I will advise my friends, family, and acquaintances to steer clear as well. (I do love the chandelier and am grateful the manufacturer stood by their product)”
“We purchased 4 lounge chairs thinking they were adult chairs, having misread the graphics on the site. They would not return the first two chairs that has been shipped to us, adhering to the no returns policy on open box items. Nor would they stop delivery on the remaining two that had not yet been delivered. Customer service was totally lacking int flexibility or understanding. This relates to a different order than the one depicted here.”
“Shopping itself was super easy. A week went by, after placing my order (after hours on a Friday, I understood that nothing would happen over the weekend). The following Friday I received an email (the first about my order after the confirmation email) that 2Modern was still working on my order and the estimated ship date was still "processing". I called customer service (which announces that it's "award winning" - I'd like to know by whom) and the representative told me there is a delay because the item I ordered was actually being dropshipped by the manufacturer (Ferm Living), and they were relocating their warehouse and didn't alert 2Modern (which seems contradictory since the customer service rep had to know this information in order to tell me). Because of the relocation, 2Modern did not know how long the delay would be. Had I not reached out, I never would have known this and would have no idea when my item will actually be ready. While I understand this is not 2Modern's fault since the item was being dropshipped by the manufacturer, this whole shopping experience - my first with 2Modern - has been anything but positive.”
Hi Michael,
We apologize for your experience with your order. Our Customer Support team will reach out to you to assist. As an alternative, you can contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“I ordered the "Hinkley Direct Burial Posts - Black / Photo Cell / 10 Feet" from 2Modern on September 1, 2023. I searched many of the e-commerce sites for it online, but every other online store said that the post was back ordered until September 25. As we are in the midst of a driveway project, and time was of the essence, I was extremely pleased to see that 2Modern said that they had the post in stock and it would ship in 2 to 3 days. This meant that the company we hired to do the excavation and the electricians would be able to finish the job within their estimated time frame.
On September 9th, 8 days after I placed the order, we received an email stating that the post was on back order and would not ship until September 25. I have since learned that all Hinkley inventory is shipped by the manufacturer and not by 2Modern. All of the other e-commerce vendors knew on September 1st that the post was back ordered and stated so.
I am extremely disappointed that 2Modern took over a week to alert us to what every other company knew before I placed the order. I will not order from your company again as you have lost my trust.”
