“The shopping experience was quite good. I chose items online and then sent an email to customer service asking about Black Friday deals. The automated message was not helpful but an email from a real person followed and she was extremely helpful.”
“I needed some delivery information and called customer service directly and the woman I spoke to was very knowledgeable and helpful and I was able to place my order immediately with her.”
“Customer service far exceeded expectations.
We had shipping-related questions/concerns and the person helping us was incredibly thoughtful, knowledgeable, and caring.”
“I was thrilled how my questions were answered so quickly by my sales rep, Pondi. I needed info like the weight of the chandelier, and whether the delivery date on the website was actually true…we have time constraints and I didn't want there to be delay/surprises. She found out all that info for me very quickly and I was able to place my order pronto!
As with all the best laid plans of mice and men, things didn't go as expected. Our chandelier was due to arrive in late January 2023…it was coming from overseas. There were delays and then more delays, and then even more.
Am I leaving a bad review? NO WAY…this is a highly positive one…why? because…every single step of the way I was updated, cared for, talked to, had my concerns addressed, and my emails got a response the same day, over the weekend, sometimes even within the hour. These days, EVERYTHING takes way longer than expected…so that's a given…but, for me, what separates a great company from a bad one…is the customer service that they provide while you're waiting for something that is out of everyone's control.
I felt well cared for every step of the way, and, this story has a wonderful happy ending and we have an absolutely gorgeous chandelier that arrived super safe and sound in June 2023…after its long trip half way around the world and it looks amazing! It was everything I dreamed of and more.
Because of the amazing selection and the amazing customer service…I will definitely shop 2Modern again!
Thank you!”
