“I found your product online. It was so unusual looking that I kept going back to look at it. But, something told me to take a chance and I did. It turned out to be the perfect piece for my brand new living room. Thank you for making this an easy and exciting shopping experience!”
“I still have not received my order, my shipment has reportedly been cancelled, and I've tried three times to call 2modern (no one from customer services answers) and emailed twice to no avail. I want to cancel my order, but can't even do so because the entire customer service team seems to be MIA.”
“Shopping experience was fine. Delivery was fine Returns, terrible! Unfortunately the item was not right for my space. They do not offer a return label online you must call or email and request one. I have made 3 attempts to no avail. Therefore I can not recommend this site.”
“I hate them. Light is musch too brighjt...lights up the whole room! The bulb is notdimmable and one can't change the bulb. SO I suppose when the bulb goes , I have to buy a whole new lamp.
i sent an e-mail to your support team, but they do not answer.”
“NOT NOTIFIED OF "BACK ORDER" UNTIL i CALLED ABOUT ORDER. TRIED TO CANCEL BECAUSE ORDER WAS TIME SENSITIVE--NOT PERMITTED. HAVEN'T HEARD ANYTHING SINCE--NOT SURE STATUS OF ORDER????”
“I accidentally double ordered an item. I've been sending emails to get the return instructions for the past several days and I get no response at all.”
“Hi. I ordered try black color of my thermos, which got swapped for soft black during checkout and I emailed immediately support that I will wait for until true black will become available.
No reply from all the emails I’ve been sending to them and just received soft black color. Maybe this review will make someone to respond.”
Hi Anna,
We apologize that you received the incorrect color. Your experience is important to us, and we're thankful you took the time to share your feedback. Our Customer Support team is working to resolve this issue for you and will be sure to follow up with you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Lots of selection, easy ordering process, and quick delivery. It turned out one item was out of stock and when I called the customer service they were extremely helpful.”
Hi Shan,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication on your order, and our Support team will reach out to you.
Best regards,
2Modern
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