Hi David,
We’re very sorry to hear that the product isn’t heating as expected. A member of our customer service team will be reaching out shortly to help resolve the issue and get this taken care of right away.
Best Regards,
2Modern
“Very disappointing experience. We ordered a District Eight Mahjong Table in May and, nearly four months later, still have not received it. The estimated ship date has been pushed back repeatedly - from August 10, to August 25, and then to September 8. We even received a shipping confirmation in late August, yet the table still has not arrived.
For a purchase of this size, the lack of reliable communication and follow-through is extremely disappointing. Automated updates telling us the order is delayed are not a substitute for actually resolving the issue. At this point, I would have a difficult time recommending 2Modern based on our experience.”
Hi Richard,
We are deeply sorry for the unacceptable experience you’ve had with the delayed delivery of your District Eight Mahjong Table and the lack of timely, meaningful communication regarding your order. We completely understand your frustration, especially given the repeated changes to the estimated ship date and the shipping confirmation you received without the table arriving.
We recognize that automated delay notifications are not a substitute for clear communication and proactive support, and we sincerely apologize that we fell short in this regard. We would like to prioritize resolving this for you, and our Customer Support team will reach out directly to assist with your order and provide a clear update.
Best Regards,
2Modern
Hi Gail,
Thank you so much for your feedback and kind words! We truly appreciate your support and are delighted to hear you’re happy with our products and service.
Hi Cunningham,
Thank you for the wonderful feedback! We’re so glad you had a good experience with our customer service and white-glove installation. We truly appreciate your business!
Best Regards,
2Modern
Hi Rebecca,
Thank you for sharing your feedback! It's great to hear the rugs you selected are such a hit in your grandsons' bedrooms.
Best regards,
2Modern
“Very easy shopping and buying experience. The vase took a little while to get to me, we did the standard shipping but it was well worth the wait. It's perfect for the table and is made in California, I love that. I'll definitely buy from them again as their products are unique and beautiful.”
Hi Stephen,
Thank you for sharing your feedback, and for your patience with standard shipping. We're glad the vase was worth the wait and that it's found its place at your table. We look forward to your next order.
Best regards,
2Modern
“The is a really attractive modern round cabinet. I have similar versions of this cabinet in other colors & with 3 levels; and I love them. When I saw the cabinet in mauve i was so eager to purchase it because I love that color. It is great because of the sliding dors for each level of the cabinet and looks great in my living room which has a purple sofa.”
Hi Collins,
Thank you for the feedback, and for the kind words about our team. We're sorry about the communication gaps and that packaging wasn't removed. We're sharing this with our Operations team, and if you have any questions please contact our Customer Support team by phone at 888-222-4410 (Monday to Friday, 6am to 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Patricia,
Thank you for taking the time to share your feedback. We're glad the Modo LED Vanity Mirror arrived exactly as expected!
Best regards,
2Modern
“Need delayed delivery (flooding in my building) of two lounge chairs Aurora swivel chairs iKnowles Natural. Rshlifer@yahoo.com Rhoda Shlifer
1991 Main Street Apt 526 Sarasota, Florida 34236”
Hi Kathy,
Thank you for your feedback! We are thrilled to hear that your experience was efficient and that your order arrived promptly.
Best regards,
2Modern
“I ordered 3 pendant lamps in May, 2026. Delays delays damaged products and I still don't have them. Well. I do. The damaged lamps are still sitting in my home.
Communication is slow. Shipping method was lacking in protection. And. I still have no resolve.
It is a very slow moving company.
Although. The lamps would be absolutely stunning if they were in good condition. It's not worth the hassle.
Based on this. I do not recommend this company. And. There is no returns on this product.”
Hi Tracy,
We are deeply sorry for the unacceptable experience you've had regarding the delivery and the delayed communication about your order. We would like to prioritize resolving this and our Customer Support team will reach out to you.
Best regards,
2Modern
Hi Thomas,
Thank you for sharing your experience. While we aim to make our return process as straightforward as possible, we appreciate your candid feedback regarding our policies. We are pleased to hear our team provided friendly service, and we will certainly share your comments with our leadership team for future consideration.
Best regards,
2Modern
“The Sarah secretary desk is a beautiful piece of furniture made of cherry wood in a sleek, modern design similar to the Shaker style with more curves. I think I will enjoy it for many years and then pass it on to my daughter.”
HI Joyce,
Thank you for your wonderful feedback. We are delighted that the Sarah Secretary Desk has found a home with you, and we are honored that it will be a piece passed down for generations to come.
Best regards,
2Modern
Hi Ann,
We sincerely apologize that your delivery experience was not efficient, and we are thankful you took the time to share your feedback. We checked on your order and confirmed it was delivered. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi David,
We are delighted to hear that your experience was seamless and that your purchase arrived exactly as anticipated. We look forward to the pleasure of serving you again!
Best regards,
2Modern
