“Shipping was OK, but I received a defective teapot that did not heat all the way up to 130° as advertised. It heats to 94 degrees even after sitting there for an hour. I paid $135 for it. I emailed to initiate a return, but have not received a reply in several days. If nothing happens, I will initiate a charge back and send proof of the product not working. I am happy to update this review if things are rectified quickly.”
“Buying online is easy, but receiving the product is another matter. Our expensive rug has been sitting in a clearance delay in Indianapolis for 2 weeks now awaiting the following: Manufacturer name and address or manufacturer identification code (MID) for each commodity required.
Recommended action: Shipper or Importer must provide manufacturer name and address or manufacturer identification code (MID).
If we receive the rug I will update the review.”
Hi Elinor,
We apologize for the delay with your order and thank you for your feedback. Our team is actively working to resolve this for you, and will follow up with an update.
Best regards,
2Modern
“I would love to write a review but this rug has still not arrived. Updates were to be delivered 3 days ago, then 2, then yesterday by 5. Today I see it’s still in another state and the shipper says the shipment is on hold. Really disappointing and I now have no idea when to expect it.”
Hi J,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will connect with you to assist.
Best Regards,
2Modern
“Just unpacked the Jade Accent Bench. It was meticulously packed and in excellent condition. The bench is beautiful and just as pictured. It is also very heavy. Recommend.”
“While I much prefer shopping in local stores, 2Modern is a great source online. There prices and shipping are usually lower than their peers. Their listings are complete w/lots of photo's and techichal specs. They ship fast for a reasonable charge.”
“My experience with 2Modern was friendly, informative, efficient, easy, and quick in receiving the product ordered. I am very pleased and will use them in the future.”
“Most comfortable sofa! clean lines so you don’t need to fluff and puff all day to keep it looking nice. the modular component makes it easy to move around and through small doorways. The service and delivery was also smooth and easy!”
“Website made the ordering of a customized product very easy. Shipping was fast. Unfortunately, the desk arrived sans instructions - went to the website to see if you had them on the product page, but they were not there (something for you to consider adding in the future). Called customer service and they emailed me instructions the next day. Prior to that I was able to locate both the instruction manual and video of how to assemble product on the manufacturer’s website.”
“Perfect over and 8' kitchen island. Throws off a perfect amount of task lighting and on a dimmer great "mood lightling". The light does not come with a dimmer. Needed to purchase that seperately.”
“I ordered two Tool boxes made by Toyo in December. The first tool box took 60 days to get. So much for Christmas. I still haven't received the other tool box I ordered over 2 months ago. I paid 20% more than average for these boxes assuming they would arrive in a week or so since they were in stock as most other shops were out. Communication on this was poor.”
Hi John,
Thank you for sharing your feedback. We apologize that the Steel Tool Boxes moved into a backordered status after your orders were placed and for the lack of communication. A team member from our Customer Support team will reach out to you to see how we can help.
Best regards,
2Modern
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