Hi Patricia,
Thank you for taking the time to share your feedback. We're glad the Modo LED Vanity Mirror arrived exactly as expected!
Best regards,
2Modern
“Need delayed delivery (flooding in my building) of two lounge chairs Aurora swivel chairs iKnowles Natural. Rshlifer@yahoo.com Rhoda Shlifer
1991 Main Street Apt 526 Sarasota, Florida 34236”
Hi Kathy,
Thank you for your feedback! We are thrilled to hear that your experience was efficient and that your order arrived promptly.
Best regards,
2Modern
“I ordered 3 pendant lamps in May, 2026. Delays delays damaged products and I still don't have them. Well. I do. The damaged lamps are still sitting in my home.
Communication is slow. Shipping method was lacking in protection. And. I still have no resolve.
It is a very slow moving company.
Although. The lamps would be absolutely stunning if they were in good condition. It's not worth the hassle.
Based on this. I do not recommend this company. And. There is no returns on this product.”
Hi Tracy,
We are deeply sorry for the unacceptable experience you've had regarding the delivery and the delayed communication about your order. We would like to prioritize resolving this and our Customer Support team will reach out to you.
Best regards,
2Modern
Hi Thomas,
Thank you for sharing your experience. While we aim to make our return process as straightforward as possible, we appreciate your candid feedback regarding our policies. We are pleased to hear our team provided friendly service, and we will certainly share your comments with our leadership team for future consideration.
Best regards,
2Modern
“The Sarah secretary desk is a beautiful piece of furniture made of cherry wood in a sleek, modern design similar to the Shaker style with more curves. I think I will enjoy it for many years and then pass it on to my daughter.”
HI Joyce,
Thank you for your wonderful feedback. We are delighted that the Sarah Secretary Desk has found a home with you, and we are honored that it will be a piece passed down for generations to come.
Best regards,
2Modern
Hi Ann,
We sincerely apologize that your delivery experience was not efficient, and we are thankful you took the time to share your feedback. We checked on your order and confirmed it was delivered. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi David,
We are delighted to hear that your experience was seamless and that your purchase arrived exactly as anticipated. We look forward to the pleasure of serving you again!
Best regards,
2Modern
“I ordered the nursery furniture almost a month ago and still have not received it. Can’t track the shipping. Finally called the lady was nice and said I should be receiving a call today with possible delivery tomorrow.”
Hi Sandy,
We sincerely apologize for the frustration regarding your nursery furniture delivery. We are pleased to hear that our team was able to provide an update. We monitored your order and confirmed it was delivered. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Katie,
We are truly sorry for the lack of communication you experienced. We checked on your order and see that our Support team connected with you to provide a resolution. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Love the 6 chairs I ordered but unfortunately 2 of the 6 were sent in the wrong color. Customer service was responsive however I still have to wait a few weeks for the replacements to ship.”
Hi Creagan,
We sincerely apologize that your order arrived with incorrect items. While we are glad our team provided responsive support, we are sorry for the inconvenience of the wait for your replacements. We are committed to making this right and appreciate your patience as we work to complete your order to your exact specifications.
Best regards,
2Modern
“I purchased a desk lamp that was supposed to be cordless and it wasn’t.
I’ve been waiting weeks for a return authorization and still haven’t received it.”
Hi Jeffrey,
We sincerely apologize for the frustration caused by the discrepancy in the product's specifications and the delay in receiving the return authorization. We checked on your order and see that our Support team has connected with you to provide the return instructions. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Mallory,
We are delighted that your new piece arrived safely and exceeded your expectations in quality and design. Thank you for sharing your feedback!
Best regards,
2Modern
Hi Kristie,
We are thrilled that your PAL BT Portable Radio brings the same joy as your original! Thank you for sharing your feedback.
Best regards,
2Modern
Hi Mark,
Thank you for your feedback. We are pleased that your experience was positive, and we are always looking for ways to refine our process to make every interaction exceptional.
Best regards,
2Modern
“Your online photos didn't do the tumblers justice. They are even better than the photos. Like them so much I ordered a second set. What a store you have created!”
Hi Emerson,
We are delighted that the Party Tumbler Glasses have exceeded your expectations! It is wonderful to hear they are being enjoyed so much that you returned for a second set. Thank you for sharing your feedback.
Best regards,
2Modern
“Ordered two Ethnicraft Bok side tables. The problems started before the tables ever arrived: on every single scheduled delivery date, the date was pushed back again, with no proactive communication from 2Modern.
When the tables finally showed up, one was defective. I contacted support the same day with photos documenting the damage. Their replies come days apart, and it has now been over a week with no resolution, no replacement, and no clear timeline.
The product itself is fine — the one undamaged table is exactly what I expected. But paying premium prices should come with premium fulfillment and support, and neither was the case here. When something goes wrong, a retailer’s response is the whole value proposition, and 2Modern’s response has been slow and non-committal.
I would not order from 2Modern again.”
Hi Flavien,
We are deeply sorry for the frustrating delivery delays and the lack of communication you experienced. We checked on your order and see that our Support team has connected with you to provide a resolution. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
