“Hi. I ordered try black color of my thermos, which got swapped for soft black during checkout and I emailed immediately support that I will wait for until true black will become available.
No reply from all the emails I’ve been sending to them and just received soft black color. Maybe this review will make someone to respond.”
Hi Anna,
We apologize that you received the incorrect color. Your experience is important to us, and we're thankful you took the time to share your feedback. Our Customer Support team is working to resolve this issue for you and will be sure to follow up with you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Lots of selection, easy ordering process, and quick delivery. It turned out one item was out of stock and when I called the customer service they were extremely helpful.”
Hi Shan,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication on your order, and our Support team will reach out to you.
Best regards,
2Modern
Hi Xian,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for this shipping error and our Support team will reach out to you to help.
Best regards,
Colleen
“I placed my order on 19 Oct, it’s now 01 DEC no status. This is an anniversary gift, that I need by 05 Dec. I called no answer. Currently awaiting a response to email and voicemail left with customer service.”
“I accidentally ordered an item in the wrong material (wood) and realized my mistake only after business hours on a Friday. I emailed customer service, received a personal response first thing Monday morning, and, a few days later, was delighted to learn the correct item had been delivered to the gift recipient.”
“The glasses that I bought for the holidays broke the first time they were used. Two of them actually broke. I have emailed Customer Service multiple times and not received a response. Very expensive items to break on first use. The wreath inside falls off, causing a major hazard. What if somebody got glass in their mouth?”
Hi Bethany,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication and the issue with your order. Our Support team will reach out to you to help.
Best regards,
2Modern
“I was looking for a specific thing, 2 night stands and a small chest in a certain brand, I had been calling other places and waiting on them to teturn my call. Modern 2 quoted me a sale price, sent me a quote and I ordered exactly what I wanted within just a few minutes. Your rep was wonderful, quick and so wonderful to deal with”
Hi Maria,
We apologize for the delay with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. We see that our Customer Support team has connected with you and is working to resolve this issue for you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Cathy,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for your experience, and our Support team will reach out to you to help.
Best regards,
2Modern
“Bad experience - 4 Waterford glasses arrived on time, but the decanter never shopped and I had to follow-up several times to find out it was back ordered until FEB. Not good communications. At least the refund was processed on a timely basis… won’t be using your device again, sadly.”
Hi Michael,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication and the issue with your order. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“I ordered a Soto console table on October 29. You said it would ship in seven days. Today is November 18 and I just called your delivery company and they don't even have it in their possession yet. I guess it's on a slow boat from China. Don't advertise one week shipping when you don't have it in your inventory and cannot tell when you will receive it!”
Hi Roy,
We apologize for the delay with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. Our Customer Support team is working to resolve this issue and will be sure to follow up with you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
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