“Ordered two Ethnicraft Bok side tables. The problems started before the tables ever arrived: on every single scheduled delivery date, the date was pushed back again, with no proactive communication from 2Modern.
When the tables finally showed up, one was defective. I contacted support the same day with photos documenting the damage. Their replies come days apart, and it has now been over a week with no resolution, no replacement, and no clear timeline.
The product itself is fine — the one undamaged table is exactly what I expected. But paying premium prices should come with premium fulfillment and support, and neither was the case here. When something goes wrong, a retailer’s response is the whole value proposition, and 2Modern’s response has been slow and non-committal.
I would not order from 2Modern again.”
Hi Flavien,
We are deeply sorry for the frustrating delivery delays and the lack of communication you experienced. We checked on your order and see that our Support team has connected with you to provide a resolution. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Karen,
We apologize for your experience with your order. We looked into the order and see that our Customer Support team has assisted with your request to return. If there is anything we can help with please contact us by email at support@2modern.com or by phone at 888-222-4410 (M – F: 6am – 4pm PST).
Best regards,
2Modern
Hi Dawn,
We appreciate your feedback. Providing a swift and efficient experience from purchase to delivery is important to us, and we are pleased to know we met those expectations.
Best regards,
2Modern
Hi Gordon,
We apologize for the delay you have experienced with us and thank you for sharing your feedback. Our Customer Support team has prioritized your order and will resolve the issue as quickly as possible.
Best Regards,
2Modern
Hi Renee,
Thank you for sharing your feedback! We are thrilled to hear that the Towel Rack Rails have brought a light and airy touch to your space.
Best regards,
2Modern
Hi Weber,
Thank you for your kind words! We are delighted that Casey provided you with such knowledgeable and helpful service. We take great pride in our personalized support and are glad it made your shopping experience exceptional.
Best regards,
2Modern
“I've ordered several fixtures from 2Modern and they are all well made and add the natural beauty of wood tones my home. One was too small (my preference) and the return to exchange it for a larger one was fast and easy with very nice customer service.”
Hi Judy,
We truly appreciate your continued loyalty. It is wonderful to hear that our lighting has added such natural beauty to your home, and we are pleased that our Customer Support team made your return process effortless. Thank you for sharing your feedback.
Best regards,
2Modern
“I couldn’t be happier with my countertop chairs. The description stated exactly what I wanted, and the actual chairs were of good quality, and comfortable.”
Hi Loli,
We are thrilled to hear that your new countertop chairs are a perfect fit for your home, and we are delighted that these pieces have fully met your expectations. Thank you for sharing your feedback.
Best regards,
2Modern
“Had some issues with the delivery company that was involved--they tried to show up unannounced when I was not home, and refused to leave the box without signature. Then came back a second time well after their scheduled 3 hour delivery window and plopped a damaged/open box in front of me (item inside was fine). 2Modern customer service was accessible and excellent, and Amelia sorted everything out for me. Great experience with this company thus far.”
Hi Emily,
We sincerely apologize for the frustration caused by your delivery experience. We are pleased, however, that Amelia was able to rectify the situation for you. Thank you for your patience and for recognizing the dedication of our Customer Support team.
Best regards,
2Modern
“The backordered item continued to push out farther. It took 4 1/2 months to receive my rug. Anytime I would email customer service, it would take many days to get a response and sometimes I got no response. They told me the rug shipped on a specific date however in tracking, it took it well over another week to ship, a week to arrive and then it had to be scheduled for delivery. During this 2 week or so periord, I received email after email requesting I review a product I had not yet received. The rug has defects, though beautiful besides those. I sent photos to 2Modern who didn't follow up without me calling a second time. They concurred with the manufacturer that snow white spots on a beige/tan background rug is normal. I am a trade client with 2Modern. I could not possibly consider working with them in the future for any of clients, much less myself.”
Hi Lori,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support has reached out to you to help.
Best regards,
2Modern
Hi Raymond,
Thank you for your feedback. Maintaining good communication and offering a curated selection of exceptional modern design is our priority. We are delighted that these efforts contributed to your positive experience with us.
Best regards,
2Modern
Hi Judy,
It is a pleasure to know that you are satisfied with both your new piece and the service you received. We are honored to be your choice for these essential additions to your home.
Thank you,
Colleen
Hi Martha,
We are sorry to hear the return policy is not as you expected and our Customer Support team has reached out to you with a resolution. If there is anything we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Corporate Business Interiors,
We are honored to be your preferred destination for home essentials and gifts. Thank you for your continued loyalty.
Best regards,
2Modern
