“Your products are amazing, which is why I keep coming back. However, the experience is not seamless whatsoever. My rep was super responsive thankfully, but having to fill out a CC auth form in 2024 is not the way to go. In the age of data privacy and bank information being stolen, writing down your CC number and sending it via email is a terrible and risky way of placing an order. Please invest in a proper and secure payment system for the future.”
“Your salesperson was fantastic - right up to the point where I received a post payment notification the items purchased would not arrive until mid July. I was assured by her (Angelica) in both writing and verbally - no less than three times - 2Modern had the inventory on hand and it would ship. This was in spite of an acknowledgement you source inventory from the very same producer (Louis Poulsen lighting) as Lumens. The Lumens representative was telling me they were out of stock and there would be a delay.
I don't where the miscommunication (and I'm being generous here with my language) lies between your sales person and the inventory team but the end result is that I'll never consider 2Modern again.”
“i would love to tell you how much i enjoy using the desk i purchased but i do not have it yet.
the website does not update so i have to call on the delivery
it might come this week...or it might not.
so far the experience of waiting has reduced my confidence that i have purchased from a legitimate company.
it is too early to give you a numberical rating, but right now the feeling i have is on the low side. my feeling may change once/if the $1000 peice of furniture arrives.”
“I purchased 4 chairs to go with a handmade Amish table that has been in the family for many years. This was my first purchase with 2Modern and was happy to see that the quality fo the chairs did not disappoint.”
“Purchased a gift specifically from 2Modern. Said it was to be 2-3 business days. Immeaditely following the purchase I received several marketing emails per day. Today I received an email that my product was to be delayed by 4 weeks. This was intended to be a gift for Mother's Day. I was only offered a 10% refund ($10; gee thanks).”
“We were disappointed that the originally promised delivery date was several weeks delayed. Meanwhile while we were waiting for our bar stools, we found the price of the same bar stools were discounted on the website.”
“I finally found the perfect coffee table for my colorful vacation home. Got so excited by all the none boring items and will be back soon to update my wish list.”
“Would be 5-star but you removed sale price on the item I was looking at 12 hours after viewing…woke up in the morning and discount price was gone…seems suspicious…like you’re tracking views, see the interest, and remove the discount.”
“I bought a new king bed with nightstands and dresser, as well as a rug. It was a little unnerving to buy furniture just based on pictures but the actual furniture that was delivered is beautiful and as represented in the images online. The salesperson I spoke with was lovely and professional. As the furniture was actually made on order, I had to wait several months for it but received periodic email updates to let me know I wasn't "forgotten". My overall shopping experience was great.”
