“I ordered the "Hinkley Direct Burial Posts - Black / Photo Cell / 10 Feet" from 2Modern on September 1, 2023. I searched many of the e-commerce sites for it online, but every other online store said that the post was back ordered until September 25. As we are in the midst of a driveway project, and time was of the essence, I was extremely pleased to see that 2Modern said that they had the post in stock and it would ship in 2 to 3 days. This meant that the company we hired to do the excavation and the electricians would be able to finish the job within their estimated time frame.
On September 9th, 8 days after I placed the order, we received an email stating that the post was on back order and would not ship until September 25. I have since learned that all Hinkley inventory is shipped by the manufacturer and not by 2Modern. All of the other e-commerce vendors knew on September 1st that the post was back ordered and stated so.
I am extremely disappointed that 2Modern took over a week to alert us to what every other company knew before I placed the order. I will not order from your company again as you have lost my trust.”
“I entered my order for an unusually attractive item, as well as my personal and billing information, which does take quite a bit of time. The next day I was notified that the item I ordered had been discontinued. I know it is not the fault of 2Modern that the item was not available, but it would be much better if you would keep track of your vendors' discontinued or out of stock items through regular reviews of your inventory and remove them from the website before anyone wastes their time by putting in an order.”
Hi Catherine,
We apologize that the item on your order was discontinued, and we thank you for taking the time to share your feedback with us.
Best Regards,
2Modern
“Ordering on line went smoothly.
One of our items received had some damage, still awaiting resolution. They advised someone would review and get back to me a few days ago, still waiting.”
Hi Mary,
We apologize for your experience while placing your order. If there is anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“Website was easy to find what I was looking for. Check out process was good. Had ability to use different addresses for shipping and billing, which was necessary since pieces I ordered are going to my vacation home not my primary residence.”
“You've got nice stuff, and it's priced accordingly. You sell luxury goods, not high-volume commodities. However, your order fulfillment stinks.
You confirmed my recent order a week ago. I thought you would ship it last week, before the holiday weekend, or at least get it out the door today. Today you sent email saying you haven't forgotten about me—Gee, isn't that special!—and that you might ship it on Monday, next week. So on my wife's birthday on Friday, instead of giving the vase, I'll give her an I.O.U. and show her a picture.
Yes, maybe I should have ordered it sooner to be safe, but we were away for over three weeks and were still settling back in and catching up last week.
My answer to the question below of whether I'd buy from you again is Maybe, which is not one of the choices. I said No to get your attention. Again, because of what you sell, there aren't lots of other places to get it. If there is a next time, I'll be sure to give lots of lead time because I wouldn't want to overwhelm your very busy shipping and receiving department with my small order.
If the reason for this snafu is that you were on vacation, it would have been nice if the website had said so, that orders would not be processed until sometime in September. Or, at the very least, if the automatic order confirmation had indicated that so that your email today wouldn't take me by surprise.
/Fred Calm”
Hi Lina,
We apologize for the delay you experienced. We see that your return has been processed, but if there is anything else we can help with, please contact us by phone at 1-888-222-4410 or by email at support@2modern.com. Thank you for sharing your feedback!
Best Regards,
2Modern
“Who knows how well you did. I don’t get my product for 8-10 weeks. Here’s a reply to your annoying request for a review before I’ve even received my product.
Thx”
“I was looking for a special stainless steel flower pot for my new double orchid plant. I found exactly what I was looking for on the 2Modern website, the Bloom Botanica Flower Pot by Georg Jensen. Trish, the customer service rep, kindly helped answer all of my questions. She even contacted the manufacturer to answer several of my concerns. She was professional, friendly, patient, and went above and beyond what I expected her to do. I purchased the unique flower pot yesterday and can't wait to display it with my double orchid in my living room.”
