“Good product. But I kept receiving emails saying I had free shipping over $50. My pillow was $52 pre tax. No matter how I approached, the shipping was included. I finally ordered the one pillow. But I only used 2 stars due to bad marketing and false advertising”
“A bit confusing and irritating. I wanted 2 sets of Moma coasters, preferably in neutral colors ( that choice unclear). I signed up for email notices so as to be eligible for free shipping. I was charged $20.00 shipping!!! I complained; so far no correction! Too bad, you have nice products!”
“2Modern was great. Easy shopping experience, phenomenal customer service. I ordered the Tilda sideboard and it’s BEAUTIFUL! The shipping company clearly didn’t want to make the drive to my city even though they are the ones who picked the day. The lady on the phone lied to me and said it was still in transit but I could see in my product history it had in fact been delivered to their facility. Aside of that, the delivery went smoothly.”
“Bought an Arne Jacobsen table clock. It arrived on time. The problem is it doesn’t work. Like any thing Made in China , it is of poor quality. I have to return the clock.”
“Only reason I wouldn't give 5 out 5 stars, is because the benches (tesselate) I ordered were depicted on the website as a brighter Lime green. We planned to use these for a kids' environment, but the color has a more brown tone in it than I realized. I know colors are hard to match with different monitors and lighting, but it was a bit of a surprise to realize they weren't exactly the children's bright tones I was hoping for. I did however enjoy my experience with your customer service rep, Angelica Monstesano, because she helped me with some very specific questions regarding safety (for children) in a prompt and efficient manner. I plan to use her in the future to assist me with future client designs.”
“Knew exactly what I wanted, so an easy shopping experience. Ordering process also easy, which helps.
One of the items (lamp shade) that I purchased arrived damage. Spoke to customer service, which quickly sent me a replacement at no cost. That's the way it should be, but too often this is a challenge. As a result of this great service I intend to buy through 2Modern again.”
“The ordering and delivery process was all smooth and as expected, but I need to return the product and have called 3 times trying to get a return number and info….still waiting to hear back. The person I spoke to initially assured me I’d get a confirmation email that same day about the return initiation and then an RMA# a couple days later. I haven’t received either a week later.”
“I have had nothing but good experiences shopping through my trade representative at 2modern,. she has managed to pull minor miracles in terms of shipping and price matching.”
“Bought this very cool vase as a birthday present for my wonderful but fussy, flower-loving wife. It's great, and she loves it, too! Earned a few points with her *not that I needed them*.”
“I purchased a chandelier in January and in August a glass shade broke off the light and fell two stories. I sent pictures of the broken glass and the light fixture and asked to have the shade replaced. Brian informed me the chandelier was no longer made and pretty much I was SOL. After pushing back, I was given the distributer's name. The distribution company wanted me to purchase a new shade for $140.00. Mind you, I am making these inquiries. Brian is doing nothing. Weeks are going by. I finally asked Brian for the manufacturer's information. I sent the same request to the manufacturer, lo and behold, 24 hours later, I received a shipping notice from 2Modern for a replacement shade. I don't know what they are paying Brian to do, but whatever it is, he is clearly overpaid. I am so disappointed with 2Modern, that I will not purchase from them ever again and I will advise my friends, family, and acquaintances to steer clear as well. (I do love the chandelier and am grateful the manufacturer stood by their product)”
