Hi Joanna,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. Our Support team will reach out to you to review alternative delivery options. If you have any questions please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Jerry,
Thank you for taking the time to share your feedback with us. We looked into your order and we're sorry to hear the return policy was different than you expected. We see that our Support team connected with you and was able to provide clarifying information. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Absolutely love our modern forms aviator 54 inch fans. The 5 blade fans not only looks extremely stylish, but moves a lot of air with the 6 speed settings.”
“I waited six months for the arrival of my Marine Blue coat rack, the blue advertised as Marine Blue in the pictures is not the blue that you receive. I questioned it, contacted support, sent pictures. Beware of Marine Blue.”
Hi Janice,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support has reached out to you to see how we can help. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com
Best regards,
2Modern
Hi Tammy,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“To whom this may concern,
Ms. Angelica Montesano sees 2modern customers as invited guests to a party, as she is the most gracious host.
Today, my husband and I contacted 2Modern's sales service to inquire about a ceiling light fixture. From the moment Angelica introduced herself, she conveyed pride in her work and ensured that every aspect of the guest experience was positive. Angelica was friendly and knowledgeably answered our questions. After completing the order, she sent a personal email that included her 2Modern contact information. Many sales associates do not go the extra mile, nor do they typically provide information to reach out with questions. Angelica intuitively understands that exceptional customer service involves reliability and building relationships. 2Modern is fortunate to have Angelica Montesano as a sales associate and dedicated ambassador. At the risk of being too spiritual, her name reflects her values- she is fully present in each interaction and holds a reverence for the customer connection.
There is a lot of competition online. We have actually been in touch with Lumens and Perigold, to name only two. 2Modern stands out from the competition with its exceptional customer service. Being so customer-focused allows 2Modern to be more pioneering.
We are excited to receive the Sonneman linear light fixture. Thank you, Angelica, for illuminating the best in customer relations.”
