Hi Ricardo,
We apologize for your experience with your order and thank you for taking the time to share your feedback. We can confirm that we do not assess a 30% restocking fee, and a team member from our Customer Support team will reach out to you to help.
Best regards,
2Modern
Hi Jeffrey,
We apologize for your experience and thank you for taking the time to share your feedback with us. We looked into your order and the item you purchased is not a final sale item and is included in our standard return policy. Our Customer Support team is happy to assist you with a return, and you can connect with us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Shopping was the easy part. The discouraging part was the minor damage to three of the bookcase shelves which wasn’t apparent before opening the package and inspecting the contents. The package was delivered standing on one end. I think it must have been handled throughout the handoff and shipping stages on its end as well. The damage was corner compaction of the shelves (the edges were smashed and damage was clearly visible prior to assembly) so clearly the support to prevent compaction wasn’t sufficient. It was minor however so I waved the white flag and just assembled the bookcase. The damage sites aren’t obvious because they present on the edge of the shelves. However, I know the damage is there and these shelves were priced at over $1,000. I acknowledge I could have pushed it and made a claim, but going thru the process of returning the 60lb shelves was such a hassle I just capitulated and kept the partially damaged product. I’m not feeling all that great about the whole ordeal.”
English
