“The shopping/purchasing experience itself was average. The site promised delivery within 1 to 2 days, but this was changed to 2 weeks as soon as the purchase was completed. Called customer support re delivery and staff was just as confused about this change, though very courteous. The product arrived as advertised, but with some damage to the surface of the wood. After customer support got involved, the experience improved immensely! Since then, I had the distinct pleasure of communicating with Rachel Wright from Customer Service, who responded in a timely manner and resolved all issues with efficiency and courtesy, the likes of which I have never before experienced from any other company. If not for the initial events at purchase (and the unexpected damage), this would have been a 5-star review!”
Hi Angel,
Thank you for taking the time to share your feedback with us. We read each review to reflect on what we can do better and how we can improve the customer experience. We sincerely apologize for the delay in communication and the issue with your order. We checked on your order and see that our Customer Support team has connected with you and is actively working to resolve the issue. You can reply to latest email or contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST).
Best regards,
2Modern
“Great experience. It was a second purchase of a somewhat heavy and extensive item. Was delivered in a timely manner and great condition. Delivery team even assembled it.”
“Floor lamp design is elegant and minimalist . Love how lamp functions. A solid and beautiful lamp. Very expensive. I’d purchase again if affordability is not a big issue, will be looking for discounts, sales
I’m super happy with my new lamp though- was definitely worth the $
Thank you!
Ana”
“I waited all summer for the 2 lounge chairs, only to find out they are not at all what I expected and then I find out they are non-returnable. I actually thought they were the retro loungers from the 1970’s where the straps were soft plastic because the description did say they were plastic. I didn’t realize the entire chair was made of hard ugly plastic. They are truly hideous.”
Hi Kate,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
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