“Love the glasses! Though was sent a black glass with 5 pretty colors. Brook was great; she agreed to switch out the black one for a color of my choice! Will buy 6 more when I clear out a space for them!”
“Not at all happy with my first experience, Ordered one item and paid for expedited shipping and never received, shipped but no tracking email what a mess and so disappointing”
“Not sure how to rate because I have no idea about the expected timeframe for delivery. I may cancel order and buy elsewhere if I don’t get a notification soon.”
“I placed a $500 order for some glassware and received a bizarre email afterwards with the title “Fraid A;ert” from 2BModern demanding a copy of my credit card statement or they would cancel my order (despite my bank having no issue and saying payment went through). When I called to see if this was a scam or even a real email from them, they claimed it was and because my billing and shipping are different (quite normal in this day and age), that they will not ship without proof of purchase (again, despite Chase assuring me it was fine and they received that 2BModern received funds with no problem). I offered to send an screenshot of my drivers license with my shipping address on it and they refused to accept that as “proof”. I finally asked to speak with a manager and alas, there wasn’t one around (big surprise). AVOID buying from this company unless you want a big headache. All of their products are available on different websites, who likely don’t give customers trying to give them business such a hard time. I regret trying to buy anything from them.”
Hi Melanie,
We appreciate you sharing your feedback regarding your recent order and sincerely apologize for the inconvenience you experienced. Upon receiving your order, a fraud alert was initiated. To protect our customers in such instances, we attempt to verify the purchase before shipment. We understand this process caused frustration and want to assure you that this was not our intention.
Best regards,
2Modern
“Their website experience is very poor. The transaction went through without me actually submitting my order! Somehow, a saved credit card was used. I immediately called and requested the transaction be cancelled. I spoke with someone who told me it would be cancelled. That didn’t happen. My credit card was charged. I have left two emails that have not been responded to. Furious!”
Hi Eve,
We apologize for your experience with your order and thank you for taking the time to share your feedback. We checked on the order and confirm that it is canceled. If you have any questions please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best regards,
2Modern
Hi Joanna,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. Our Support team will reach out to you to review alternative delivery options. If you have any questions please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Jerry,
Thank you for taking the time to share your feedback with us. We looked into your order and we're sorry to hear the return policy was different than you expected. We see that our Support team connected with you and was able to provide clarifying information. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
