“2Modern executed excellent service recovery on a recent purchase of a light fixture. While the product was in transit to our location, it went on sale with a substantial discount from my original purchase. After contacting 2Modern, they worked to address the matter very quickly. I appreciate the swift turnaround and the understanding exhibited by the 2Modern representative with whom I spoke. The delivery of the product was also well-handled. The tracking monitor was very accurate and I received calls from the shipping company to confirm delivery as well as a follow-up call to ensure we were ready to receive. The light fixture arrived in great shape. It's beautiful. Will certainly become a family heirloom.”
“A ridiculous and bad experience. Waited over 4 months for a light, after numerous delays it arrived damaged, now are in very slow process to (I hope) return the item and be reimbursed—‘hope’ for as of yet we are still slogging through what should be a very simple return process. The customer service people have always been polite. But I will never buy a light again from 2modern.”
“It was very easy, and I owe all of that to Account Executive Angelica Montesano. She was attentive, helpful, and very pleasant. All comanies should strive to hae someone on thier staff who is as helpful.”
“Easy to find the Zafferano glasses I was looking for. Shipping was fast and glasses came securely packed in cardboard and industrial strength bubble wrap!”
“First, I never received an email confirming my order. I had to call for the email to confirm my order. Next, I was given a date for delivery. After waiting a week after delivery date I called and only at that time a week after promised delivery date without anyone reaching out to me taking it upon myself to call did I learn the fixture was on back order. Lastly, when it was finally delivered a major piece as missing and the electrician had to make a trip to the hardware store for the missing part in order to install the fixture. Your customer service was basically useless as was checking packaging prior to delivery.”
Hi Gail,
Thank you for taking the time to share your feedback with us. We read each review to reflect on what we can do better and how we can improve the customer experience. We sincerely apologize for the lack of communication and the issue with your order. Our Customer Support team will be reaching out shortly to assist with resolving the issue.
Best regards,
2Modern
