“To be honest, we are frustrated with the lack of timeliness and communication around our delivery. Our lamp was scheduled to arrive 9/13 so we took time off work to be there. That came and went with no communication. Then the date changed to the 20th… that has come and gone and now we are scheduled for the 26th. Customer service is very important to us and communication is a big part of that. When we email your staff they always respond but we have to reach out for answers and this should be the other way around. There are 3 different transpiration companies involved in the delivery of our lamp and they each seem completely disconnected and unhelpful. When I spend $4,000 on a lamp I expect a good experience from start to finish. We still do not even have our product and are unsure if it will show up when we were told now for the 3rd time.”
“Jeff Jones is excellent for my business trade account. He’s professional, responsive and extremely helpful.
I’ve used your lighting products in my design projects for many years and recently opened a trade account.
Thanks for being a great company.”
“Angelica was extremely helpful and knowledgeable as she has worked for Blu Dot as well as 2Modern.
Blu Dot's delivery service through Fidelitone was impeccable.”
“I've never shopped on this site before, or purchased anything previously, but I must say that I came here because the price for a product was right, and this was a seamless, feel good shopping experience. If all goes well with the product and delivery, I'll definitely add 2Modern to my rotation.”
“The fixture itself is very beautiful. Unfortunately, mine arrived damaged during a long remodel. I’m now discovering major dents in the hardware that mounts the fixture to the ceiling. Unfortunately it looks really cheap for the price we paid.”
