“I requested 5 color swatches weeks ago and still haven't received them. I feel like it was a scam to get my personal information and I am not happy about it.”
“I was unhappy with my purchase and have been trying to return 6 chairs. They have not responded The chairs are extremely uncomfortable.and they make you pay for shipping”
Hi Patricia,
We apologize for your experience with your order. We looked into this and see that our Customer Support team has reached out to you. If there is anything we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback with us.
Best Regards,
2Modern
“Unfortunately the side table arrived broken. But, I received a call from customer service and they took care of me right away. Fantastic staff! Thank you for all you do. Happy Holidays”
Hi Caroline,
We apologize for your experience with your order, and thank you for sharing your feedback with us. A member of our Customer Support team will reach out to you to assist. You can also contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST).
Best Regards,
2Modern
Hi Linda,
We apologize for your experience with your order. We looked into this and see that our Customer Support team has reached out to you. If there is anything we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback with us.
Best Regards,
2Modern
“There was an undisclosed delay in the delivery. Also the green color depicted on the website is inaccurate. We already own 4 of the soft green, shiny finish. The chairs delivered are a darker green in a matte finish.”
Hi Susan,
We apologize for the delivery delay you experienced with your order, and thank you for taking the time to share your feedback with us. If there is anything we can help with, please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“Not the best. Still waiting to receive my item that was ordered and apparently shipped to a storage location over a month ago. Website did not indicate any of that. Spare yourself the hassle and shop elsewhere. A lot of sites carry the brands 2Modern does.”
“I had been looking for 7 1/4 inch high wine glasses for 5 years. All brands have gone into taller glasses that do not fit into a dishwasher upper drawer.
Advertise the height and the dishwasher fit and you will sell a lot.”
“The description for round storage organizer is very misleading- very expensive for very low quality plastic. The description needs to be clear about what item is actually made out of.”
“The product I order didn’t meet my expectations, but what really is the most disappointing thing is the return process. You have to pay for shipping ( if it’s a piece of furniture imagine how much it costs). The items shipped has to be insured with a tracking number. You have to call the company to approve the return, then they send you an email with return instructions. If the item has free shipping they will deduct the shipping cost from the amount you payed the item. I would not do business with this company again. Too bad because they have some beautiful products on their website.”
“Only issue was the delivery
It should have been white glove
It was just left there unboxed and not in the bedroom
For that price it should have been delivered properly”
“Online ordering was easy. Price was good. But working out issues with the Support team now to address a problem fitting the pieces of the bed together. Maybe wrong part sent or I’m expected to cut/sand parts to fit? I don’t think so…”
