“Box arrived busted open and wrapped with tape. One of the pieces of the chair does not snap in. Will have to call customer service hopefully to send another part.”
Hi Kiara,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to help.
Best regards,
2Modern
“The customer service experience with 2Modern has been fantastic: not only they are very responsive to enquiries, questions and providing necessary data for us to make the right selection, but also patient while we waffled back and forth between choices! We have not received our products as of yet, but so far everything has gone extremely smoothly.”
“Associate was extremely helpful! Much better than dealing with Stokke directly two prior times with major snafus! Just waiting arrival of the high chair in transit.”
“I ordered and got confirmation. Then I got 2 more emails saying they declined due to fraudulent activity. But I needed to call so they wouldn’t cancel bi called twice. No answer left messages AND THEN GOT EMAIL SAYING THEY CANCELLED”
“Very disappointment. I have already been charged for items that i have been waiting for for 3 weeks. I should not have been charged until the items were shipped. There still is no date provided for when the items will be back in stock”
“I came to this site when doing a search on the product I was interested in buying. I was able to find what I wanted in stock, with ideal shipping dates. The website was easy to maneuver, as was check-out. I am hoping my items arrive when predicted and in good condition. Now that I am aware of this site, I will be checking back often to check out new items.”
“Buying the item was fine. Getting the item, about 30 days later, and discovering it was a $170 piece of plastic that would be overpriced at $30, sucked hard. Finding out it came with zero mounting hardware was a pleasant addition. Will never buy anything from y’all again.”
Hi Noah,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“Matt L was truly AMAZING! I asked him what I was wanting for my baby’s nursery, after looking at every site I came across was sold out. Matt was continuously in contact giving me updates and then bam! Called me with great news that the dresser I was eyeing and looking for was in stock and would get it delivered to me in a timely manner. I am so grateful and so appreciative of Matt L. He literally made me very happy! THANK YOU MATT L!”
“Customer service was attentive and helpful when I had questions and needed assistance with my order. The products I purchased were fairly priced and of great quality. I would definitely recommend them if you find a product you need from their website.”
“Love the glasses! Though was sent a black glass with 5 pretty colors. Brook was great; she agreed to switch out the black one for a color of my choice! Will buy 6 more when I clear out a space for them!”
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