“Your site is easy to use. I accidently checked out via Shop and it was shipping to a prior address. I called as soon as I saw my order confirmation and Brooke was able to catch it and fix it for me.
Great customer service”
“So far, so good. Casey was very enthusiastic and polite and positive. Also knowledgeable. However, I will have a better opinion when I receive my item and see how that goes. Gale Morgan”
“A shipping confirmation on 6/23 for an order that was received on 6/18? Not very helpful. Beautiful design but shipment progress information is not good at all.”
Hi Howard,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the delay in sending a shipping confirmation email for your order. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Angelica Montesano was very customer friendly! Answered all my questions and was very supportive. She assured me she would stay on top of things and she did everything to make me feel good about the purchase over the intenet. Her interpersonal skills are top notch.”
“Excellent customer service. When an issue arose with our order, the team members who helped us were unfailingly polite, prompt, and dedicated to resolving the issue.”
“There was no way to send an item as a gift with a message saying who the gift was from. I found this odd as I read about you in an article about hostess gifts. Hoping there was a way to do this at checkout, I accidentally had the gift sent to me. Your customer rep was very helpful in changing the address for me.”
“Placed an order 4 months ago and still haven't recieved it, nothing but apology emails about how incompetent their company is... DO NOT PURCHASE FROM THEM, TOTAL SCAM”
Hi Cory,
Thank you for sharing your feedback. We apologize that the backorder date for your item has been extended. We are sorry for the delay, and our Customer Support team will reach out to you directly to provide an update. We can also be contacted by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“I am actually surprised by the exceptional service I received from 2modern given today’s customer service standards. Personable, prompt and responsive were just a few of many ways I can describe my experience. Such a pleasure!”
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