Hi Linda,
We apologize for the negative customer experience and we appreciate you sharing your feedback with us. A team member from Customer Support will reach out to you to help.
Best regards,
2Modern
“Do not send even email "how you did" email before you send me tracking info. Also ensure that buyers know that you ship it 3-5 business days upfornt, that's up to 7 calendar days with weekend included. I am afraid now I won't meet the deadline since i purchased an item 3 days ago and I just found not even a shipping date is solidified.”
“Your salesperson, Angelica Montesano , is probably one of the most responsive and helpful people I've had the pleasure to work with. She is the best....appreciate her and realize people buy from people and I most certainly will look to buy from 2Modern again.
PS - I've been selling furniture for over 25 years so when I say she is one of the best....that's a true compliment to her.”
“Good product. But I kept receiving emails saying I had free shipping over $50. My pillow was $52 pre tax. No matter how I approached, the shipping was included. I finally ordered the one pillow. But I only used 2 stars due to bad marketing and false advertising”
“A bit confusing and irritating. I wanted 2 sets of Moma coasters, preferably in neutral colors ( that choice unclear). I signed up for email notices so as to be eligible for free shipping. I was charged $20.00 shipping!!! I complained; so far no correction! Too bad, you have nice products!”
“2Modern was great. Easy shopping experience, phenomenal customer service. I ordered the Tilda sideboard and it’s BEAUTIFUL! The shipping company clearly didn’t want to make the drive to my city even though they are the ones who picked the day. The lady on the phone lied to me and said it was still in transit but I could see in my product history it had in fact been delivered to their facility. Aside of that, the delivery went smoothly.”
“Bought an Arne Jacobsen table clock. It arrived on time. The problem is it doesn’t work. Like any thing Made in China , it is of poor quality. I have to return the clock.”
“Only reason I wouldn't give 5 out 5 stars, is because the benches (tesselate) I ordered were depicted on the website as a brighter Lime green. We planned to use these for a kids' environment, but the color has a more brown tone in it than I realized. I know colors are hard to match with different monitors and lighting, but it was a bit of a surprise to realize they weren't exactly the children's bright tones I was hoping for. I did however enjoy my experience with your customer service rep, Angelica Monstesano, because she helped me with some very specific questions regarding safety (for children) in a prompt and efficient manner. I plan to use her in the future to assist me with future client designs.”
“Knew exactly what I wanted, so an easy shopping experience. Ordering process also easy, which helps.
One of the items (lamp shade) that I purchased arrived damage. Spoke to customer service, which quickly sent me a replacement at no cost. That's the way it should be, but too often this is a challenge. As a result of this great service I intend to buy through 2Modern again.”
“The ordering and delivery process was all smooth and as expected, but I need to return the product and have called 3 times trying to get a return number and info….still waiting to hear back. The person I spoke to initially assured me I’d get a confirmation email that same day about the return initiation and then an RMA# a couple days later. I haven’t received either a week later.”
