“The description on the mini planet said it was dimmable. Upon receiving the mini planet, the papers said the plug in version is not dimmable.
The description online is wrong for the plug in style.”
“I had hoped for color glasses and that is what I ordered. One box had a few colors in it the other box was all grey and black. If we hadn't needed to use them I woudl have sent them back for replacements. They also quoted me a weeks shipping time. It was almost 3. I would still like to have more colored glasses and when I get the time perhaps I will try again.”
“There was no question if this was a gift, if you offered gift wrapping and/or a message for a gift card. There was also no where to check k hide the cost.”
Hi Linda,
We read each review to reflect on what we can do better and how we can improve the customer experience. Thank you for taking the time to share your feedback with us. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“The table is nice but it is NOT white. It’s kind of a pale gray speckled color. We wanted white to match our tub. Not sure what we will do. Really wish the description was better. Would not have ordered.”
“I have purchased several items from 2Modern and have been very satisfied, however, when I found that I wanted to return one item, 2Modern made me search the website for how to do it, pay for the shipping TO and FROM them , call customer service , and then wait for authorization to send. Not a good experience.”
“Received and it was damaged by the shipper. Called and sent pictures. And they sent out a new one. We sill aren't sure how it goes together because the directions are really bad and they just tell you to put the bracket on the bar but it won't fit no matter what we do. I guess we will see when the new one comes.”
“Website works great and selection is great. However on all the items I ordered it stated Ships in 3-5 days, not estimated to ship it said Ships. I ordered my items on May 31st and they still have not shipped. It is definitely disappointing and will impact where I place future orders.”
“I had to return the lamps and I didn't like that I had to pay for shipping and purchase another box to put the 2 boxes you sent me in one box return with UPS...”
“Your products are amazing, which is why I keep coming back. However, the experience is not seamless whatsoever. My rep was super responsive thankfully, but having to fill out a CC auth form in 2024 is not the way to go. In the age of data privacy and bank information being stolen, writing down your CC number and sending it via email is a terrible and risky way of placing an order. Please invest in a proper and secure payment system for the future.”
“Still have yet to receive the product. Delivery been delayed numerous times. Originally delivered damaged and was returned by shipper. A little frustrated.”
