304 Clothing Reviews

“ Due to this I wanted to return it immediately, returns portal was shockingly not working and before changes to their website terms and conditions (I had screenshot before the change) there was no mention that they would only offer £2. ”

“ We tried to return the t-shirts, but the returns portal on the website wasn't working. ”

“ Check the small print way down the returns policy. ”

“ The clothes are ok my daughter loves them. But they are appalling at customer service especially if you buy from the sales. It’s not free returns they charge you a “restocking fee” the equivalent of the delivery cost. And they take so long to refund you, you start to worry you might not get it. Terrible customer service, totally unexpected bad experience. ”

“ I ordered a hoodie and after much delay when I tried to cancel I was told I couldn't cancel and that I would have to accept the goods then return it. When it finally arrived I thought I may as well try it on but it was the wrong size anyway so I returned the item. on 4th January I received a notification I had received a partial refund of £32.01 in spite of paying £35. There is no reason for this as the item was perfect and in the original parkaging. All you have achieved by deducting £2.99 is to guarantee I will never use your company again and will warn others of the returns process ”

“ As a starting company which goes internationally, it is a very bad policy to settle customers with big costs for returns. Your a UK company but even for Dutch orders a return costs arrous €20 which is absurd. Follow a vision and make wise choices for sustainable customer relationships, not single sells. Unfortunately i will never buy again at 304. Br ”

“ High quality T-shirts but poor returns policy for customers in Ireland. I had to return a jumper at my own expense. This would put me off future purchases. There’s plenty easy returns services to use like Parcel Connect or similar. Posting at the customer’s expense isn’t sustainable business in my opinion. ”

“ The size isn't what it should be. I'm medium and this top was smaller on the arms and tight around the waist. My other hoodies fit perfectly as mediums. Returns cost so passed it to a sibling. ”

“ The bottoms that i ordered do not fit like a medium at all, they are far too small I could not even put them on. They could actually be a small and that I received the wrong item. But then returns arent free, AND there is a processing fee? will not be buying from here again. ”

“ I do really like the clothes but on both orders i’ve made there have been errors and I have made returns.... ”