Name: 304 Clothing
Rating: 4.51

“I have order clothes on 2 different occasions and they have both took over 1-2 month over estimated time and still haven’t got the second order of clothes”

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Posted 3 months ago

“Whilst the quality of clothing delivered (after 3 months from ordering) was good (and better than anticipated) my experience of 304 was awful. Numerous emails and numerous lie after lie until the emails started to bounce. I was amazed the order turned up. I appreciate the email recently received to say sorry however this was a little late as it doesn’t make up for a birthday present not being delivered on time.”

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Posted 9 months ago

Hi Leanne, Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for allowing us to improve.

Posted 9 months ago

“Great quality clothing But the delivery is ridiculously long Waited over a month for order and refunded in the end.”

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Posted 10 months ago

Thank you for your feedback. We're sorry to hear about your disappointment with our service. Please email us at help@304clothing.com with your order details so we can address your concerns and make things right. We appreciate your input and are committed to improving our services.

Posted 9 months ago

“Part of my order was missing and it still hasn’t been delivered. I’ve sent an email asking where my A3 coffee print is, still waiting to hear back. T shirt arrived and I love it. Disappointed in the customer service.”

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Posted 1 year ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 1 year ago

“Unfortunately not a good experience. Ordered off you a few times and it’s been quick delivery with good communication. Had an issue where an item was out of stock after I ordered before but you sorted that out and made it up to me. I love the products but this time the lack of communication on what was happening with my order was very poor. No update in almost 3 weeks. Messaged twice but heard nothing. Eventually my items did come and I do like them but will not be ordering off 304 again.”

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Posted 1 year ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 1 year ago

“Really sorry to write this review.. I ordered a surprise box and when it came the sizes were really not good. Especially after buying from the site previously I thought I could exchange. One of the items was faulty as well. I wasn't aware that surprise boxes couldn't be exchanged or refunded, I could find anything in the website to clarify this. I was offered a five pound refund for account for future purchases.”

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Posted 1 year ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 1 year ago

“I bought a jumper from 304 clothing and the jumper came damaged I contacted customer services and the reply I got back was we can’t return products that are ‘damaged’ even though it was not myself that damaged it. I spent £45 on a jumper that essentially is still sat in my cupboard with a hole in it and smelling of damp rain water.”

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Posted 1 year ago

Hello Rebecca, We are sorry to hear that your hoodie is damaged. We have had a look at our database and are unable to find any communication with our customer service team about the issue you have faced. Please could you contact us at help@304clothing.com and send over some photographs so that we can investigate this further for you. We look forward to hearing from you. Kind regards, 304 Customer Care Team

Posted 1 year ago

“For the cost of this jumper I was expecting them to be a thicker material. However it is very thin and feels cheap.”

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Posted 1 year ago

Hello Toni, We are really sorry to hear that you are unhappy with the quality of the hoodie you received. We would love to discuss this further and have sent you an email. We look forward to hearing from you. Kind regards, 304 Customer Care Team

Posted 1 year ago

“So my mom bought me and my brother some clothing from 304 clothing for Christmas. 4 t-shirts, 2 jogginpants and 1 hoodie. the first problem was It came after christmas..... So after we finally got it we were thrilled to use it. The Design was sick, and the quality and fit seemed okay. The first day we were the clothing we were so happy for it, but then the poor quality started to show. After first wash the clothing looked like this... So now im afraid to use my expensive clothing, because i know, that if i wash it again the print will be totally gone..”

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Posted 1 year ago

Hello Thomas, We are really sorry to see that this damage has occurred to your hoodie. We take these faults seriously and would appreciate it if you could email us with photographs of all the faults that you have mentioned above. We will then investigate this further and provide a resolution for you. Please contact us at help@304clothing.com and include your order number. We look forward to hearing from you. Kind regards, 304 Customer Care Team

Posted 1 year ago

“I have emailed 3 times regarding damage to a hoodie I bought and had no response”

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Posted 2 years ago

Hello Louise, I am sorry to hear your hoodie is damaged. All of our emails are responded to within 48 hours. I have looked into this for you and unfortunately cannot see any emails matching the email you have provided. There have been instances where messages have been responded to but the email comes back as undeliverable. Please could you ensure your email address is inputted correctly and contact help@304clothing.com. We will be happy to resolve your issue for you. Kind regards, 304 Customer Care Team

Posted 2 years ago

“Quality not great”

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Posted 2 years ago

Hello Sinead, I am really sorry to hear that you were unhappy with the quality of your items. It would be great to hear from you and understand where you felt our quality was not of a high standard. We have sent you an email and are looking forward to hearing from you. Kind regards, 304 Customer Care Team

Posted 2 years ago

“Website and delivery was fine , Absolutely loved the jumper and leggings looked so nice on , especially the leggings fit amazing and love the added pocket detail Really displeased after washing them together on their own for the dye to run into the white lettering on the jumper and leggings and the letter has started to crumble on the back of the jumper see photo added ,which I do expect after many wears not after one, which I am gutted about 😱 as the outfit now looks old after one wash . I hope you can try and stop this from happening as your designs are great !! And it’s a real shame”

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Posted 2 years ago

“I was extremely disappointed with my experience with this clothing company. Firstly, they did not respect the promised delivery schedule. Secondly, the customer service was not helpful at all. And to top it all off, one of the shirts that I received was unwearable after the first wash. I would not recommend this company to anyone and I will not be shopping with them again”

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Posted 2 years ago

“Purchased the hoody for a Christmas gift so can’t really comment on the quality. However the service was shocking. If I hadn’t of queried my order after 10+ plus of no notifications I don’t think I’d of received it in-time for Christmas. Definitely would no order from this company again!”

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Posted 2 years ago

“Ordered a hoodie as a Christmas present. Design was really liked but the cut of the hoodie isn’t right. When the hood is up, as it’s cut too small, it pulls up the shoulders of the hoodie, so the wearer looks like they have sloped shoulders. A real shame.”

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Posted 2 years ago

“Brought the good luck club T-shirt and it’s really comfortable and a good fit however the front print is in the wrong place and the company didn’t really seem to care.”

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Posted 2 years ago

Hi Abi I am so sorry to hear this, all of our items are hand printed so although every item goes through quality control sometimes small faults can be missed. If you drop me an email at help@304clothing.com i will be happy to get this looked into further for you. Kind Regards Mollie 304 Clothing

Posted 2 years ago

“We bought 2 hoodies. My missus is happy with hers but i wont be buying again. 2 hoodies I've had and both are the same size yet the quality is inconsistent & poor. Very disappointed”

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Posted 2 years ago

“This is a test from Gorgias Support, please disregard.”

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Posted 2 years ago

“Thin hoodie hot great quality”

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Posted 2 years ago

“I got the box with loads of stuff. Unfortunately, I will not be purchasing 304 Clothing again. After 2 weeks of wearing the hoodie, it already has holes. The stitches are really loosely done. I also think it’s very expensive for the quality of the clothes. I love the designs but the quality needs a lot of improvement.”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

304 Clothing Reviews