Name: 304 Clothing
Rating: 4.51

“First time I ordered from you guys, the service was great. My next order you send me half of what I ordered, I reach out and receive an apology and confirmation that you will send the other part of my order. It's over 2 weeks since I was told this and despite attempting to email again I now can not contact you as your mailbox appears to be full because my email will not send to you. I'm currently waiting on the 2nd half of my precious order as well as a recent order placed within the past few days. I'd like an update urgently otherwise I certainly won't be returning again.”

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Posted 11 months ago

“I actually quite like the brand and the clothing is super comfy, but I have been waiting over 2 months now overall for 2 hoodies, my emails no longer go through to there help line and the hoodies or money has not been returned. Would love an update on this..”

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Posted 11 months ago

“Website is great, however has incorrect information on products! T shirt I ordered was stated as regular and was definitely oversized I could have fit 2 of myself in it! customer services response time wasn’t very good either and return service needs upgrading! Experience has made me not want to buy anything again from 304 unfortunately.”

Helpful Report

Posted 11 months ago

Hi Mark, Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for allowing us to improve.

Posted 11 months ago

“Hoodie and print looks very well. The cut of the hoodie is not that good. Sadly like an big Box or something. Whatever - I took it to the tailor - now I like it a lot. Maybe take some research/work for better fitted blanks!”

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Posted 1 year ago

Thank you for taking the time to share your positive feedback! We are thrilled to hear that your recent order has been successfully delivered. If you have any additional questions or if there's anything else we can assist you with, please don't hesitate to reach out by emailing help@304clothing.com Your satisfaction is incredibly important to us, and we're here to make sure your experience remains seamless. We sincerely appreciate your support and for choosing 304 Clothing. Thank you for your business!

Posted 1 year ago

“I had ordered since 1 month and till now I didn’t get my order, in same time i paid for express delivery”

Helpful Report

Posted 1 year ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 1 year ago

“Quality of the clothes were really good not thin cheap fabric which is great but they got delivered with a couple of stains on like they were sent from a EG: vintage shop… not that noticeable but Ovbs I can see them but not enough for the hassle of sending clothes back that’s just a process I can’t be bothered with.”

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Posted 1 year ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 1 year ago

“,,,,,,,,,,”

Helpful Report

Posted 1 year ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 1 year ago

“Website is very easy but the delivery was toooo long.”

Helpful Report

Posted 1 year ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 1 year ago

“Expect long delays for delivery and even lo ger delays for return processing. Quality is OK, but material is very thin. Not as thick and comfy as items look in the pictures. Some items ordered in same size come up in different shape too.”

Helpful Report

Posted 1 year ago

Hello Aimee, We are sorry to hear that you have experienced issues with your order. Your return was processing as we began our move to our new warehouse, which put a delay on returns being processed. We sincerely apologise that we were unable to fulfill your exchange at this time. In regards to your delivery, your order was created on the evening of the 31st March. It was then dispatched on the 4th April and arrived with you 2 days later. This is within our 1-4 working days fulfillment timeframe. We hope that these issues have now been resolved but if you have any further questions, do not hesitate to contact us at help@304clothing.com Kind regards, 304 Customer Care Team

Posted 1 year ago

“I love the fabric, but the sizes are always a problem for me. Every M shirt has a different fitting and a man S in Ovesize is more a woman S normal fit…”

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Posted 2 years ago

“The clothes are ok my daughter loves them. But they are appalling at customer service especially if you buy from the sales. It’s not free returns they charge you a “restocking fee” the equivalent of the delivery cost. And they take so long to refund you, you start to worry you might not get it. Terrible customer service, totally unexpected bad experience.”

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Posted 2 years ago

“I really like your brand. However after making a purchase and after wearing the garment just twice, it already starting bobbling. I did contact 304 about this and you did offer a discount which I accepted. It's a shame as it's put me off buying anything furhter from you”

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Posted 2 years ago

“Ordered the wrong size on 19th Feb for my daughter and it has taken nearly a month to get my refund. ( I still haven’t received it). Not happy that I will be losing not only my postage but another £2.99 fee for ‘restocking’. Daughter wants to reorder- as I am paying we will wait and see”

Helpful Report

Posted 2 years ago

Hello Sue, I am sorry to hear that you have experienced refund delays. I can see here that your return was dealt with within 5 working days from the date your parcel was received, which is our usual turn around time for returns. An email notification was sent to you on the 7th March. Please allow 5-10 working days, excluding weekends, for the refund to appear in your account. If you have any questions, then do not hesitate to contact us at help@304clothing.com Kind regards, 304 Customer Care Team

Posted 2 years ago

“I am happy with the t-shirt but did not recieve my free jumper”

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Posted 2 years ago

Hello Thomas, Thank you for your feedback, we are glad to hear you are happy with your T-shirt :) I can see here that a free hoodie did not appear in your order confirmation. Unfortunately it looks as though the free hoodie was not added to your basket correctly. Once orders are dispatched we unfortunately cannot send out a free hoodie separately. This is stated in our T&C's linked here- https://www.304clothing.com/pages/terms-and-conditions If you have any further questions then do not hesitate to contact us at help@304clothing.com. Kind regards, 304 Customer Care Team

Posted 2 years ago

“Initially impressed with thickness of both Hoodie and jumper however once washed once both went thin Also motive has gone wrinkly in the wash too Unfortunately this has put me off buying again”

Helpful Report

Posted 2 years ago

Hello Kerry, We are sorry to hear that your items became faulty after being washed. We take this feedback seriously and if you could respond to the email we have sent you with some photographs of the damage, we will investigate this further for you. Kind regards, 304 Customer Care Team

Posted 2 years ago

“Disappointed with the black hoodie I recently purchased. Way below the standard I’ve enjoyed for years.”

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Posted 2 years ago

“The t-shirt on this picture looks amazing and it is a reason why I purchased one. However the item which arrived wasn't same, but it was much shorter which wasn't good enough. I like 304 Mens t-shirts because of the length however recent purchase didn't really match to advertised pictures”

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Posted 2 years ago

“Jumper was brilliant but leg length on relaxed joggers was way to short had to give them to my daughter 🥴”

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Posted 2 years ago

“Nice design but my hoodie's lace ripped during the first washing”

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Posted 2 years ago

“The item took a too much long time to arrive, and the package was partially wrecked. Luckily the item was ok! And it's exactly what I expected.”

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Posted 2 years ago

Hello Maria I am glad you are happy with your order, I am sorry for the delay in receiving your order Rose 304 Clothing

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

304 Clothing Reviews