360 Blue Reviews

"If I could give these folks negative 5 stars I would. We booked a home that is gorgeous in photos and was filthy in real life. There were stains on rugs, couches, headboards, and bedding. There was hair in our bed that didn't belong to us. The golf cart they rented us was a box of loose bolts going down the road. The headlights didn't work so we couldn't use it after dusk. The air vent had lint so long it blew in the breeze. We rented beach chairs and an umbrella for the week but they picked it up early and still charged us for the day we didn't have the items. There were 12 coffee cups in the rental and everyone one of them was cracked or broken. The porcelain plates were also all chipped or broken. We used some plastic Christmas plates that were in the cabinet and bought paper plates. These people should be shut down. They tell you all week that they will make it up to you, they are sorry, and that someone will call upon check out to offer some sort of concession for the amount of issues experienced during the stay. They never call and they are not good for their word. Do not stay in any of their rentals. If you are a homeowner and Blue360 is taking a cut of your rental fees; hire an attorney and go after them. They are not taking care of your homes. They aren't taking care of the guests. At some point no one will want to stay in Watercolor anymore b\/c it will have a reputation of filth. I know we will not be back. \r\n\r\nBlue360 included bikes for our rental that had not been serviced at all. One of the bikes had a chain that locked up and my son's leg was cut badly. He had to walk home. \r\n\r\nEach time I contacted blue360 - which was easily 40 times during my trip the response was always the same \"We are sorry this happened. Will you take pictures and share with us? Will you go back and pick up the bike and drive it home? We will send someone out to clean the sofas and beds but you can't sit on them for 12-24 hours. I am trying to reach someone who can help you ... we will call you back as soon as we have an update\" ... AND THEN THE CALL NEVER COMES."

"If I could give these folks negative 5 stars I would. We booked a home that is gorgeous in photos and was filthy in real life. There were stains on rugs, couches, headboards, and bedding. There was hair in our bed that didn't belong to us. The golf cart they rented us was a box of loose bolts going down the road. The headlights didn't work so we couldn't use it after dusk. The air vent had lint so long it blew in the breeze. We rented beach chairs and an umbrella for the week but they picked it up early and still charged us for the day we didn't have the items. There were 12 coffee cups in the rental and everyone one of them was cracked or broken. The porcelain plates were also all chipped or broken. We used some plastic Christmas plates that were in the cabinet and bought paper plates. These people should be shut down. They tell you all week that they will make it up to you, they are sorry, and that someone will call upon check out to offer some sort of concession for the amount of issues experienced during the stay. They never call and they are not good for their word. Do not stay in any of their rentals. If you are a homeowner and Blue360 is taking a cut of your rental fees; hire an attorney and go after them. They are not taking care of your homes. They aren't taking care of the guests. At some point no one will want to stay in Watercolor anymore b\/c it will have a reputation of filth. I know we will not be back. \r\n\r\nBlue360 included bikes for our rental that had not been serviced at all. One of the bikes had a chain that locked up and my son's leg was cut badly. He had to walk home. \r\n\r\nEach time I contacted blue360 - which was easily 40 times during my trip the response was always the same \"We are sorry this happened. Will you take pictures and share with us? Will you go back and pick up the bike and drive it home? We will send someone out to clean the sofas and beds but you can't sit on them for 12-24 hours. I am trying to reach someone who can help you ... we will call you back as soon as we have an update\" ... AND THEN THE CALL NEVER COMES."

"We arrived on Saturday and the pool was green and a frog swimming in it, I immediatley called and they claimed it would be cleaned, the rain caused the issue. This was not the case, the renters for the week prior to our stay had the same green pool. The pool was finally able to swim into on day 3 of a 5 night stay. The dryer had to be replaced as well, the previous renter had the same issue. I contacted 360 Blue multiple times to be told someone would call me back, no one called. I was hung up on when I called for the 3rd time regarding the pool, the main reason we rented this home. I had also sent photos of the pool and a video of the dryer running. The home could be a dream for a renter but the lack of care from 360 Blue is concerning. I called today to discuss the refund they were to offer and $75 was sufficient for 3 days of not using the pool. Not to mention we also called and paid for a mosquito spray so we could even play in the yard. \r\n\r\nFYI--the coffee maker does not work---there was not a blender at the home, there is not an iron and the mosquitoes will eat you alive in the yard. \r\n\r\nDO NOT wait to reach an agreement at the end!!"

"We arrived on Saturday and the pool was green and a frog swimming in it, I immediatley called and they claimed it would be cleaned, the rain caused the issue. This was not the case, the renters for the week prior to our stay had the same green pool. The pool was finally able to swim into on day 3 of a 5 night stay. The dryer had to be replaced as well, the previous renter had the same issue. I contacted 360 Blue multiple times to be told someone would call me back, no one called. I was hung up on when I called for the 3rd time regarding the pool, the main reason we rented this home. I had also sent photos of the pool and a video of the dryer running. The home could be a dream for a renter but the lack of care from 360 Blue is concerning. I called today to discuss the refund they were to offer and $75 was sufficient for 3 days of not using the pool. Not to mention we also called and paid for a mosquito spray so we could even play in the yard. \r\n\r\nFYI--the coffee maker does not work---there was not a blender at the home, there is not an iron and the mosquitoes will eat you alive in the yard. \r\n\r\nDO NOT wait to reach an agreement at the end!!"

"We arrived on Saturday and the pool was green and a frog swimming in it, I immediatley called and they claimed it would be cleaned, the rain caused the issue. This was not the case, the renters for the week prior to our stay had the same green pool. The pool was finally able to swim into on day 3 of a 5 night stay. The dryer had to be replaced as well, the previous renter had the same issue. I contacted 360 Blue multiple times to be told someone would call me back, no one called. I was hung up on when I called for the 3rd time regarding the pool, the main reason we rented this home. I had also sent photos of the pool and a video of the dryer running. The home could be a dream for a renter but the lack of care from 360 Blue is concerning. I called today to discuss the refund they were to offer and $75 was sufficient for 3 days of not using the pool. Not to mention we also called and paid for a mosquito spray so we could even play in the yard. \r\n\r\nFYI--the coffee maker does not work---there was not a blender at the home, there is not an iron and the mosquitoes will eat you alive in the yard. \r\n\r\nDO NOT wait to reach an agreement at the end!!"

"We arrived on Saturday and the pool was green and a frog swimming in it, I immediatley called and they claimed it would be cleaned, the rain caused the issue. This was not the case, the renters for the week prior to our stay had the same green pool. The pool was finally able to swim into on day 3 of a 5 night stay. The dryer had to be replaced as well, the previous renter had the same issue. I contacted 360 Blue multiple times to be told someone would call me back, no one called. I was hung up on when I called for the 3rd time regarding the pool, the main reason we rented this home. I had also sent photos of the pool and a video of the dryer running. The home could be a dream for a renter but the lack of care from 360 Blue is concerning. I called today to discuss the refund they were to offer and $75 was sufficient for 3 days of not using the pool. Not to mention we also called and paid for a mosquito spray so we could even play in the yard. \r\n\r\nFYI--the coffee maker does not work---there was not a blender at the home, there is not an iron and the mosquitoes will eat you alive in the yard. \r\n\r\nDO NOT wait to reach an agreement at the end!!"

"We arrived on Saturday and the pool was green and a frog swimming in it, I immediatley called and they claimed it would be cleaned, the rain caused the issue. This was not the case, the renters for the week prior to our stay had the same green pool. The pool was finally able to swim into on day 3 of a 5 night stay. The dryer had to be replaced as well, the previous renter had the same issue. I contacted 360 Blue multiple times to be told someone would call me back, no one called. I was hung up on when I called for the 3rd time regarding the pool, the main reason we rented this home. I had also sent photos of the pool and a video of the dryer running. The home could be a dream for a renter but the lack of care from 360 Blue is concerning. I called today to discuss the refund they were to offer and $75 was sufficient for 3 days of not using the pool. Not to mention we also called and paid for a mosquito spray so we could even play in the yard. \r\n\r\nFYI--the coffee maker does not work---there was not a blender at the home, there is not an iron and the mosquitoes will eat you alive in the yard. \r\n\r\nDO NOT wait to reach an agreement at the end!!"