“Website Gorenje Life Simplified, is not actually Gorenje so despite saying they are genuine Gorenje spares they are not. The first tray arrived, nothing like the one it was replacing, but it was cracked, so I rang and another was reordered and the postage charges waived. However, I wouldn't receive a refund until the broken one was received back and that could take up to 10 days! Second, replacement tray arrived the next day - great. But not so great, even more damaged that the first. So rang again, mindful of the 3 day time window within which to report damaged items. A third tray was ordered, again at my cost and postage waived. Advised it would arrive Monday 9th July. Checked track my order today (10th) said it had been despatched. But rang, actually 4ourhouse, on hold for about 8 minutes (7 p per minute) and eventually spoke to Mohammed who put me on hold again and returned to say the reason I hadn't received it was because it was out of stock. So totally contradicting the track my order status, and something no-one had bothered to tell me. Took my money, 3 times, but no tray. So I have cancelled the order. Goodness knows if I will ever receive my money back, over £54. I will have to wait and see. This refund is only supposed to take 24-48 hours but I will have to check. And goodness knows when I will get the refund for the 2 damaged trays, which were £14.48 each, plus almost £10 postage. DO NOT USE THIS COMPANY. THEY ARE ABYSMAL. And disingenuous. I WILL BE TAKING THIS FURTHER SHOULD MY MONEY NOT BE REFUNDED IN A TIMELY FASHION. I think it is most likely just a scam.”
“Delivery was late and they sent a generic item rather than the one pictured, extremely slow process to sort out different respondents each time and I was made to feel like it was somehow my fault they sent the wrong item. Took 3 weeks since initial order to be told they don't stock the actual product in their photos, yet the photo is still up on their website. Worst online shopping experience I have had.”
“I tried to purchase an item from 4 Our House, initially the label was faulty and the item was then returned to the depot. Then it got lost and then they sent a second replacement item and this to go lost. When it finally did arrive I was so fed up and I wanted to return the item and obtain a refund. The item was collected from my offices but again the item got lost at the deport. I am very frustrated annoyed and never want to buy anything from them again.
STAY AWAY FROM 4 our house”
“Delivery took one full week for tiny package of vacuum cleaner belts.
When after six days, goods still hadn't arrived,
I contacted customer services, (per e-mail) no phone number to speak to anyone,
who endeavoured to respond within 24 hours. that was twenty eight hours ago.
Have since received my order, but still nothing in response to my e-mail enquiry.
I would NOT use this site again.”
“I ordered jets they sent burners, I sent them back with return No. and was told the postage would be refunded. I emailed proof of posting and ever since then they have buggered me about wasting my phone time on a special rate number from France to England. I shall be complaining to Rangemaster who said all their spares now go through these bludgers.”
“Send stuff out inadequately packaged then expect you to wait in all day for it to be collected as they don't want to pay the correct postage through the post office. Then promise a replacement free of charge he due to the trouble and then fail to send or to give refund for damaged item. Cowboys.”
