“I’ve always been a fan but it’s disappointing that you no longer stick my favourites and that the summer box of goodies was not the value it used to be … seemed to have samples . Sorry to say that but it’s true”
Hi Lisa, thanks for taking the time to share your honest feedback. We’re really sorry to hear that your recent experience didn’t meet your expectations—especially as a long-time customer and supporter of our range.
We understand how disappointing it is when favourite products are no longer available and when a seasonal box doesn’t feel like the value it once did. Your comments around the contents and perceived value are genuinely appreciated and will be shared with our buying and product teams as we continue to review and refine our ranges.
We truly value your support and honesty, and we hope to have the opportunity to deliver a better experience for you in the future. Your F&F team
“Love your products but I was a bit dissapointed that the chocolate I ordered had completely melted by the time it had arrived to me in New Zealand! I would have expected that food items such as chocolate would have been wrapped differently to avoid spoil.
Pauline Stephens”
“ALl my orders arrive really quickly, nicely packed with a cheerful message. Good quality products with frequent special offers means good value all round!”
“Such a friendly team to order from.
Everything I have received has been good and the single time I needed to change an item, all was straightforward.”
“I love Flora and Fauna, I can trust that every item on the website is vegan without having to read through all the descriptions! It also has all the eco-friendly items I like to buy. The new website has lovely colours and all the stock is back so I feel like I’ll be doing a lot more shopping here again”
“Flora and Fauna quickly communicated that my order was being filled and when it was sent. The products were as depiced on their webste. The products arrived sooner than I had antciapted, and packaging was plastic-free.”
“I love everything about Flora & Fauna - theier no cruelty/tox/plastics ethos aligns so much with mine that I try to buy as much as I can from them. The personal notes on each box when my goodies are delievered is a lovely touch. I get so excited when a new seasonal beauty box is released - they are an absolute must for me and a great way to get to try new products - some of which have become staples in my home.”
“This business goes above and beyond to ensure that their buyers are taken care of. After hesitating on a single product I received an email from them offering free postage! Decision made! Thank you Flora and Fauna.”
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