“Due to me accidently putting in wrong address from drop down menu which took it to another state, and several attempts to get it rectified, definate not happy.
It was my mistake but I spent considerable time trying to get it sent to me before Christmas and no one seemed to be able to deal with it. Australia post replied that the direction had to come from the sender( Flora and Fauna) and I never recieved a solution.
I have ordered before and love your products.
But now since a suitable solution was given to us I have lost money and had to rebuy chocolates else where, I would hesitate to repurchase. As customer service is very much high on my priority list”
Hi Vicki, thank you for taking the time to share your experience, and we’re really sorry to hear how frustrating this was for you—especially so close to Christmas. We completely understand how disappointing it is when an order doesn’t arrive as expected, particularly when it’s intended as a gift. We did attempt to contact you by email prior to this review to try and resolve the issue, but it appears those messages may not have reached you. We’d genuinely love the opportunity to talk this through and see what we can do to help.
If you’re open to it, could you please get in touch with our customer care team and include a phone number where we can reach you? We’d really appreciate the chance to call you directly and discuss this further.
We’re glad to hear you’ve enjoyed our products in the past, and we’re truly sorry that this experience didn’t reflect the level of service we aim to provide. We hope we can connect with you and work towards a better outcome. Your F&F team
“Always have a great range of products with great sales and bonuses. Love that everything is cruelty free and vegan so I don't have to go hunting for information”
“I’ve always been a fan but it’s disappointing that you no longer stick my favourites and that the summer box of goodies was not the value it used to be … seemed to have samples . Sorry to say that but it’s true”
Hi Lisa, thanks for taking the time to share your honest feedback. We’re really sorry to hear that your recent experience didn’t meet your expectations—especially as a long-time customer and supporter of our range.
We understand how disappointing it is when favourite products are no longer available and when a seasonal box doesn’t feel like the value it once did. Your comments around the contents and perceived value are genuinely appreciated and will be shared with our buying and product teams as we continue to review and refine our ranges.
We truly value your support and honesty, and we hope to have the opportunity to deliver a better experience for you in the future. Your F&F team
“Love your products but I was a bit dissapointed that the chocolate I ordered had completely melted by the time it had arrived to me in New Zealand! I would have expected that food items such as chocolate would have been wrapped differently to avoid spoil.
Pauline Stephens”
“ALl my orders arrive really quickly, nicely packed with a cheerful message. Good quality products with frequent special offers means good value all round!”
“Such a friendly team to order from.
Everything I have received has been good and the single time I needed to change an item, all was straightforward.”
“I love Flora and Fauna, I can trust that every item on the website is vegan without having to read through all the descriptions! It also has all the eco-friendly items I like to buy. The new website has lovely colours and all the stock is back so I feel like I’ll be doing a lot more shopping here again”
“Flora and Fauna quickly communicated that my order was being filled and when it was sent. The products were as depiced on their webste. The products arrived sooner than I had antciapted, and packaging was plastic-free.”
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