“We purchased a bike helmet using the click and collect method during the COVID-19 lockdown. The website was easy to navigate, the order was ready for pick-up within a few hours of placing the order. Pick up at the store was seamless and the option to be able to exchange/refund was appreciated (not required in the end).”
“Ash was awesome with his service. Due to lockdown I was unable to pickup my bike. Ash was kind enough to drop the bike at nearby store within my radius for me to pickup. Really appreciate the above and beyond service received.”
“Good, light weight bike. I am giving 4 stars because I had an issue with the rim of the rear tyre. It got punctured thrice within a week and had to visit the store everytime to get it fixed.”
“Click and collect was excellent, staff were quick to respond, and process was seamless. the item was exactly what I was after, and always, the quality was top notch.”
“The Kew shop staff are always friendly and helpful. Unfortunately forgot my part was not order (only a mistake which happens) it was rectified quickly and resolved so it wasn’t a big deal, also the staff member was honest and apologetic. Great staff, very helpful”
“I have purchased several bikes from 99 bikes Kawana over the years and have always experienced great service and advice. Bikes are always checked before leaving the store”
“Ordered a bike recently during lockdown for my wife for her birthday. The website was easy to navigate and I could filter bike options easily to find suitable models. I was contacted after making my order to discuss timings and pickup arrangements, and was contacted again during the week when the bike was ready (ahead of requirements). Pickup was easy to arrange in a contactless manner, and my wife is very happy with her present.”
“Good selections all bike related stuff, however the online store can be a bit clearer in specifications of the item such as weight, dimensions etc. Also the pricing can be quite confusing with the "normal price" "club price" and "gold prices" all displayed right next to each order. Good thing is order are processed fast and staff at the store are friendly and helpful.”
