“Products were great, waiting time was extended due to covid, fair call, however customer service was lacking, not kept up to date at all. I had to chase up all my orders, no one was accountable, no explanations or apologies either.”
“Overall experience was pretty good - I was spending my $25 voucher online but there was a discrepancy between my Nth Parra store club membership and my online membership...2 separate things - unfortunately that required me to send a couple of emails and make phone calls over 2 days to sort things, and only then could I spend the voucher. Perhaps 99 Bikes IT dept could smooth the store vs online account issue out? Managed to fix problem with the help of Lana (or Lara?) on the 1800 number, so all good in the end. Cheers”
“Great service from friendly staff, as always. Any one looking for a new bike, parts or bike service I can highly recommend you head in to any 99bikes store and you won't be disappointed.”
“Purchased new 29” wheel/tyre/tube, staff were knowledgeable and really helped with correct advice and fitting, easy swap of disc brake to new wheel, great price on quality parts, very fast service. 5 stars.!”
“I ordered a pair of Aftershocks head phone's from the Gold Coast 99 bike shop to be delivered to a good friend they were there in 5 days and it was easy so I had my mate grab me a pair at 99 bikes in Adelaide and he brought then to me at work great”
