“Ordered early evening online from a store that had stock, got a call the next morning to say that the bike was ready, quick and easy out the front distanced pickup. The same great service i have come to expect from 99 Bikes.”
“I was really impressed with the service from 99 Bikes. I purchased a new bike from them with click and collect, and while I wasn't allowed in the store due to COVID restrictions, the handover was easy and the service rep was really helpful on the phone, making sure I had all that I needed without pushing add-on sales too much. I also booked in my bike for the free checkup service. There's a known issue with the headstem of my bike, and they replaced it as part of the free service. It was done in under an hour and I was back on the road that afternoon. For a business that has such competitive prices and a great online store, I expected to be let down somewhat in the after sales experience, but I've been really impressed with them throughout the buying process.”
“The guys at 99 Bikes Maribyrnong were really friendly and helpful in assisting me with choosing a bike and its accessories. Click and collect was very fast. They were always happy to answer any of my questions and even showed me how to fit my bike rack and kickstand.”
“I was looking for a helmet for my son for his birthday, I called your Bondi shop to ask if I could come in which I could not. Over the phone te sales rep talked me into buying the more expensive of the two helmets I was looking at. I asked how to make sure my online order would be directed to Bondi and not Alexandria . He said he would see the order after it was posted and take care of it. He advised I would receive a response within 20 minutes. It took over an hour and my order was sent to Alexandria. The helmet is to small and now I have to post it back rather than taking it in and exchanging it. it was an expensive helmet to start with, with postage it is now a great deal more expensive. I hope he can have a replacement for Christmas, time will tell.”
“Bike ready ahead of time (ordered on a Saturday - ready by a Sunday - impressive considering it was the weekend) and bike itself (Merida 9 Big 20) over $100 cheaper than equivalent I was looking at with Giant (ie better quality components) and Giant has a months long wait-list.”
