“We had a great experience in store, looked after very well and had all options fully explained to us and all our questions answered politely and with interest. We are older customers buying E bikes. Justin did not put us under any pressure to buy and very happy to explain all the various models were interested in. The big bonus, compared with other stores we went to, that there were various models to try and available in varying sizes so we could get the fitting correct. Plus I had done a click and collect for a Yakima bike carrier, that went super smooth as well.”
“I went in to pick up some click and collect kids' bike lights. I got talking with the retail assistant and told her that I also needed a set of basic reflectors.. and did they sell these also? 99 Bikes don't sell them, but the lady found me a set out the back.. no charge. Outstanding customer service.”
“I ordered a set of 'JetBlack Flat Out Black MTB Alloy Pedals Black' (SKU: JBPA-0703-BK) as a replacement to the standard plastic pedals on my bike after one of them broke. They arrived quickly and were well packaged. They look great, and feel great under foot. I'm very happy with them.”
“Good quality bicycle basket, easy online purchase, email and SMS notification when ready to collect (the next day) and friendly, helpful staff when I collected it,”
“99 Bikes are great to deal with. Nicely laid out website, good range of accessories. I needed tubes and had no problems getting them. The staff were super helpful when I phoned to arrange for a third party to collect my items.”
“The staff in the service department are always willing to help me out. As a mum of two teens I am constantly having to deal with bike break downs that I don't know how to deal with. Knowing the staff are always there to fit in a puncture rr little repairs is a big relief.”
“Recently purchased a Merida road bike from the team in Ipswich. This is my first road bike and I had a lot of questions! Anthony was super helpful and friendly. Have had the bike for about 6 weeks now and it's doing the job perfectly.”
