“99 Bikes SthMelbs has exceeded my sometimes tough expectations. During Lockdownlyfe I decided to teach myself bicycle mechanics by watching too many YouTube clips and upgrading most components on my bike. After fishing around some of the more high end bike stores in the area and getting not a lot of support either for product knowledge, nor basic customer service. I thought my only option was to blindly navigate through online shopping, possibly/most likely buying the wrong thing. I had been using 99 Bikes to pick up the odd inner tube or set of lights, but hadn’t entertained the option of ordering my after-market parts from them, until one day asking could they order specific parts in for me, and the enthusiastic salesperson Jack said ‘Sure’. Over the past 3 weeks Noel and Jack have navigated me through the sometimes confusing upgrades, ensuring that I buy the right product. I would thoroughly recommend all the staff at 99 Bike SthMelbs for all your biking needs.”
“Unfortunately with Covid lockdown, I did not have a chance to test ride my new MTB. Using the online sizing guide I was able to estimate that an XL would be my best fit. Now with a couple of rides undertaken I realise I should have gone for a Large. Over 2 weeks I have rung the Lidcombe store a dozen times, both sales and service, to arrange a swap within the 30 day limit. They have not answered once! Even an email sent through the website has gone unanswered. I understand that they are very busy but not answering their phones over a 2 week period is ridiculous. Sorry, I'm not one to complain usually but this is not good enough.”
“I was only buying a dozen CO2 cylinders, but the website didn't automatically apply the discount it should have. Fortunately the 99 Bikes live chat feature came to the rescue, the discount was applied with a little bonus, and the cykinders were ready to be picked up an hour or two later.”
“Great range and fantastic service! We had an issue with a saddle and the kind folks at the Fitzroy North store gave us a replacement at no cost. Bike servicing is also top notch.”
“Great website. Friendly staff. Quick postage or click and collect. Prices are some of the best around. Gold membership is truly worth it! Been recommending to all my friends.”
“Had to use click and collect option due to current lockdown conditions and found the process very easy and simple to use. Received an email within a couple of hours of placing my order and completing payment stating my order was ready for collection. Instructions where clear and easy to understand on what to do when collecting. Staff where very helpful when I arrived and the whole process was effortless. Just disappointed I couldn’t go in to store and day dream about buying a new bike.”
