“Website says click and collect 4 hours. I went to the store 5 hours later and still not available. After speaking on the phone to the clerk and looking at him through the window, I said I want a tyre, they are there on the shelf right next to where you are standing, to be told I’d have to wait in order of preference. 27 hours later my tyre was ready. Couldn’t ride to work the next day had to Uber it. A $13 tyre turned into a $47 ordeal. Awesome.”
“Great product for quality and price. Immediate relief on my hands and wrists from the soft gel padding and would recommend as a key essential for any riding.”
“They're often very busy in-store, but I've always received good service. They have good prices which are easily checked on their website. They have a lot of stores and one is conveniently close to me.”
“Excellent customer service from Lloyd and the team in Kew. They serviced my bike at short notice and did a great job - it looks and runs like new. They really helped me out. Cheers.”
“Ric from the Bayswater Store was fantastic to deal with. Very patient, knowledgeable honest and professional. There was a minor defect with the bike ordered and Ric offered varies few alternatives & solutions which I was very happy with.”
“I like the bike and the speed of ordering online, but ever since I picked it up the bike is very clunky when pedalling. Due to covid restrictions am unable to get it checked.”
“I purchased a pair of cycling gloves and got the sizing wrong. The return process was simple and straight forward, and the replacement gloves (1 size larger) were shipped out, no questions asked, and no additional freight charge. Nice work guys!”
“Although the customer service experience was outstanding, the lack of accurate information relayed by one of the staff members ultimately cost me valuable time and several unnecessary trips.”
“I needed a pair of chain link pliers at 15 mins before closing time. So I called the Stanmore shop to check if they had stock, and they did. The rep told me to come to the store before 5pm and they would have it for me. I showed up at 4.55pm, paid for the tool and was able to rejoin my chain after returning home. Great service!”
