“Poor online experience, sent the wrong item which I swiftly returned to get it exchanged for the right item. Followed up twice, including to let them know returned item was received but no replacement, no communication and now a delayed refund. Absolute junk. Mistakes happen and that's ok, but that's when you find out about a company's customer service, went from bad to worse! Lots of other options out there. Won't be back.”
“Online order ready on time. Location is great (near bike trail). Staff helpful, friendly and professioal and the mechanics are always willing to help find ways. Great job 99bikes”
“Easy to order online and when my daughter went to pick up the bike, it was fully assembled with nothing to do. Friendly and informative and a great looking bike. Good quality and reasonably priced.”
“The most memorable part of my experience was the very thorough hand over of my new bike. The service technician checked everything was working before we left the store, and the young gentleman who served me offered a very thorough step-by-step walk through of how to best look after my new bike and keep it working long into the future.”
“Just picked-up a small item I ordered online and Alex at Ryde branch was very accommodating even apologetic for the very short wait while he was attending to another customer asking something about a bike on display. Item I ordered was ready and the whole pick-up was quick and easy. Will definitely buy again and will prefer Ryde branch if possible.”
“Quick turn around for order considering it was placed close to Xmas - I didn't need goods[flat pedal shoes] urgently. Price competitive with free delivery.”
“I recently ordered a 'special order' item onlineprior to Christmas, with the expectation of a 10 day delivery timeframe. I was extremely excited to receive the item before Christmas. Very happy with the service and delivery.”
