“I was really impressed with the service from 99 Bikes. I purchased a new bike from them with click and collect, and while I wasn't allowed in the store due to COVID restrictions, the handover was easy and the service rep was really helpful on the phone, making sure I had all that I needed without pushing add-on sales too much. I also booked in my bike for the free checkup service. There's a known issue with the headstem of my bike, and they replaced it as part of the free service. It was done in under an hour and I was back on the road that afternoon. For a business that has such competitive prices and a great online store, I expected to be let down somewhat in the after sales experience, but I've been really impressed with them throughout the buying process.”
“The guys at 99 Bikes Maribyrnong were really friendly and helpful in assisting me with choosing a bike and its accessories. Click and collect was very fast. They were always happy to answer any of my questions and even showed me how to fit my bike rack and kickstand.”
“I was looking for a helmet for my son for his birthday, I called your Bondi shop to ask if I could come in which I could not. Over the phone te sales rep talked me into buying the more expensive of the two helmets I was looking at. I asked how to make sure my online order would be directed to Bondi and not Alexandria . He said he would see the order after it was posted and take care of it. He advised I would receive a response within 20 minutes. It took over an hour and my order was sent to Alexandria. The helmet is to small and now I have to post it back rather than taking it in and exchanging it. it was an expensive helmet to start with, with postage it is now a great deal more expensive. I hope he can have a replacement for Christmas, time will tell.”
“Bike ready ahead of time (ordered on a Saturday - ready by a Sunday - impressive considering it was the weekend) and bike itself (Merida 9 Big 20) over $100 cheaper than equivalent I was looking at with Giant (ie better quality components) and Giant has a months long wait-list.”
“First of all, I appreciate the 99bikes staff as most of them are friendly and helpful. I ordered a Merida Big Nine 60 on 3rd September and picked it up the next day morning. The chain broke in the first five minutes, so I have to head back and get it fixed. The second time I rode it, the rear gears keep clicking, and the gear changing is not smooth at all. So again, had to head back to the shop in the same week. And the third time I hit the road, the front gear shifter became out of order. No matter which gear I tried to shift in on the handlebar, the front gear is locked in the first gear. The 99bikes have all these fixed for me, free of charge. I am not a mechanic so I do not know if the pre-delivery check or test ride would make a change, but I do recommend future customers riding around the shop for a little bit, so they do not have to travel too much to get the bike fixed like what I did. I have not gone for another ride yet, hope there will be no issues anymore.”
“We love 99 Bikes! Always great service, great prices and great bikes. They adapted well to a very tricky time through lockdown. We have bought 3 bikes from them and will be purchasing another soon.”
“I cannot fault the people at the Preston store! Everyone I have dealt with show exceptional customer service and product knowledge - these guys and gals wrote the book on approachability and customer service and constantly out do themselves. Have done and will continue to recommend them as the 'go to' for anything cycling Thanks team Rob Schiera”
