“Product was not in stock (4 stars), but was ordered and received within a week from the main supplier warehouse. Staff were courteous, interested in my build, and helpful. (6 stars)”
“This is based on two visits, first to collect my daughter's bike ordered online and while there, try out bikes for my son. Very helpful staff assisted. Second was earlier today to put the $50 voucher from above bike purchase towards new pair of bike shoes. Different staff member, again most helpful.”
“I placed an online order intending it to be for a cycle computer and cadence sensor, and after I authorised the payment I realised I'd accidentally ordered 2 computers. The next morning this was sorted in a quick and very friendly manner by their 99 Bikes' phone help line (who refunded the cost of the extra computer) - however I liked that the Kedron store had already SMS messaged me to check if I'd ordered 2 computers by mistake - that they had 1 computer and the sensor which were ready to pick up, but it would take just a few days if I needed them to get another computer into their store.”
“I had an excellent experience with 99 Bikes, when purchasing my new bike and accessories, recently. I was able to organise and collect my new bike whilst I was in Perth, with no hassles at all. My bike was ready for me, all set to take off and ride. Great customer service, thank you.”
“I’ve ordered click and collect several times from the Bondi Junction store . The item is usually available the next day and the staff have always been helpful . I’ll will be ordering again”
