“Item lost in transit. Poor service from Australia Post, but 99 bikes sorted things at there end very quickly and expressed posted a replacement immediately. Can't fault that service.”
“Great Customer service The store manager went above and beyond to find me a bike and get it to me on time. It had a few issues that were sorted under warranty during the first service. You can visit this store at any hour of the day you are always looked after by a great team.”
“Checked the website for bike light options, dropped into the store while I was out shopping, asked the staff a few q's which confirmed a few details and I bought a new light set. Got to ne happy with that!”
“I have dealt with various people in the Castle Hill shop and have not been disappointed by the great service. There is a reason you don't do everything online!”
“Rang up 99 Bikes Airport West from the side of the road asking about a shift cable replacement to be told “no probs, bring it in and we’ll get right in to it”. And they did, while I waited! Far too easy and helpful.”
“I bought the Goobler scooter for my very tall 9 year old and the service was fantastic, the Web page gave all correct information on the scooter was perfect for my daughters birthday present. She absolutely loves it. I am now able to go for long walks and have her travel with me, without complaints that it hurts her hands through the vibration which she had with a previous smaller model, as the tyres are very flexible and absord the vibration . The adjustable handle bar, means it grows with her through the many years of use this scooter will get.”
“Due to restrictions, i wasnt allowed out of my hotel room in Melbourne. Called 99bikes and asked if they had the wahoo bolt v2 in stock and if it’s possible to have sameday delivery. The sales advisor who helped answer the call was very helpful and explained that its possible to have sameday delivery and guided me step by step. Awesome service. Thank you 99bikes ??”
“Excellent, high quality products. Love your products! The service was excellent! Really glad to have my bike serviced there. The staff there were very knowledgeable and friendly. Very professional. I recently attended the bike maintenance class there and found the class very helpful. Learnt alot of things about bike maintenance.”
