“I ordered click and collect. Walked in the next day and just picked it up after presenting my ID. Not the first time. Staff is always smiling and friendly.”
“The selection of shoes was very good, prices were competitive and delivery prompt. Quicker than that show as expected delivery window. The 30 day return policy meant I was confident buying something with a critical fit requirement online.”
“Ordered click and collect for a set of lights. Quick service and had the call within 30min that order was ready. Served with a smile when collected as well.”
“The ordering process, and notification of availability to collect from my local 99Bikes store was great. I then collected my product and the service in-store was fantastic. But, I got my product home and realised that something was wrong with it (it was the correct product) and that it wouldn’t allow me to attach my front light as it should. I messaged the local 99Bikes store and advised them, and asked could I exchange it for another of the same product as this one seemed faulty, and I haven’t heard back from them. I sent my message 3-4 weeks ago, so pretty poor response from 99Bikes at Brookvale…”
“I wanted a floor pump and was given very good advice as to which one was best. Settled on a JetBlack Biggest Fella and it's a ripper. Large gauge, big volume and also has a "Clever Valve" which connects to either Presta or Schrader valves.”
“Fulfilment process worked flawlessly including nominating stores where product was available. After placing click & collect order a short time later, I received a phone call notifying goods were ready to collect. We always expect the ordering process to work and this case it worked seamlessly. Tks Onya Modbury!”
“My son and I attended your Maribyrnong store in Victoria with Beau and Tom providing the level of service and advice that keeps us coming back to 99 Bikes. Despite the store being busy with customers collecting new bikes and seeking advice Tom gladly fitted parts to my son's BMC without fuss or concern. It was like we were his only customer.”
“Quick freight even though stock wasn’t showing I completed the order , was glad they tracked these cords down and were able to source for me. Excellent work”
