“One star off for forgetting to send the 'order ready to collect' text. Made me worry the item wasn't actually in stock. (it was and it was ready, and they apologised)”
“I bought the bike online and an hour later got a phone call to say the bike was not in store and that their stock system was not really good. I was told they would have it from the supplier in 3 weeks and they did. The service from Dylan was very good, and the pick up went smoothly. The phone service is very poor, but after saying all of this I would purchase from them again.”
“Ordered online to click and collect... order was overlooked until I called three days later... Staff member was excellent in fixing the problem.. Confirmed the stock was in store and had the order ready to collect immediately..”
“Great item. Slow delivery. This item took ten days to get 20km. I don't think this is the fault of 99 bikes, rather Australia Post. I think 99 bikes need to hire more people and pay them (& existing staff) more”
“Good, light weight bike. I am giving 4 stars because I had an issue with the rim of the rear tyre. It got punctured thrice within a week and had to visit the store everytime to get it fixed.”
“The Kew shop staff are always friendly and helpful. Unfortunately forgot my part was not order (only a mistake which happens) it was rectified quickly and resolved so it wasn’t a big deal, also the staff member was honest and apologetic. Great staff, very helpful”
“Good selections all bike related stuff, however the online store can be a bit clearer in specifications of the item such as weight, dimensions etc. Also the pricing can be quite confusing with the "normal price" "club price" and "gold prices" all displayed right next to each order. Good thing is order are processed fast and staff at the store are friendly and helpful.”
“As always, the staff were knowledgeable, friendly and helpful. One star off this time for mixing up the booking. I received confirmation (sms & email) for a booking on Monday and when I turned up was told I was booked in for Tuesday. Timing didn't really suit so left my bike with them and picked it up Wednesday. I guess we all need to be a bit flexible in the current times :) (Don't worry I'll be back)”
“Very helpful and good staff, gave great advice when choosing a bike. Unfortunately my bike was delayed but staff helped me to decide on a different one which arrived earlier.”
