“I purchased a new bike and the staff member didn't set up the air fork suspension for me, nor did he even give me the service envelope with the manual in it! He just gave me my bike and that was it. No mention of future servicing or anything in regards to after sales support etc. I only know this as I took my new bike in to my local store yesterday in Osborne Park as it was making some weird scraping noises. The staff member was amazing in going through everything with me – how it should have been done when I purchased my bike. Very poor customer service from your Joondalup store! I also complained online and received no follow up from this store.”
“V helpful advice. Did the necessary work on my bike while endeavouring to keep costs down. Felt like the advice they offered was sensible - no hint of them trying to “upsell” or do unnecessary work.”
“Simple order, 2 tyres and take half day for shop to prepare and still not ready when I got there. And sales person asked me whether I received the sms say item is ready yet? Omg”
“The friendly staff are helpful without being pushy or condescending. They can often order things that aren't being listed on their website. The only hassle has been the onsite parking is a bit limited and awkward. Just park along Chifley or use your bike.”
“Very happy with our Ebike carrier. The price was reasonable and the service was excellent. Arrived on time and free postage. Great Company. Recommend them highly.”
