“Always reliable. I needed a new set of tires and like the puncture resistant one's. Placed an order on-line and was able to pick them up the next day when I was in the city. No problems at all”
“Hadn't owned a bike since I was a kid. Was very happy with the whole buying process. Unfortunately due to COVID I couldn't come into the store to ask questions but my emails were answered promptly and I was very happy with the service. Ordered my bike as it was ready almost a week earlier than anticipated. They were also out of stock of the particular bike lock I wanted so upgraded me to a better model at no extra charge. A really great experience from start to finish and I will definitely use 99 Bikes again.”
“I got a message immediately saying that my order had been received and that I would be alerted when it was ready to be picked up. I didn’t hear anything for a few days, tried unsuccessfully to contact you by phone and eventually just went to the shop and picked up my goods which were ready. You just need to get your processes ironed out.”
“I had no idea they would put the bike together so when I found out that it’s just what they do, I was beyond happy. That’s such a great service to provide. With covid and radius restrictions, they made it easy with delivery options.”
“Ever since investing with these folks I have never felt out of my depth or at odds with there cycling community. Whether answering my questions or even promoting other cycle stores in my city when they didn’t have what I needed 99 Bikes cares about my needs and interests. Their interest isn’t to sell bikes and get people out the door, they just want people to be comfortable riding their bikes.”
“Ordered online, and there was no ability to get the item posted. I had to pick up at a local store during Syd COVID lockdown. Email notifies me that my items are in for pick up. Arrive one day to find a 1hr long wait with social distancing and staff shouting at everyone. The next day I return early to find that only one of my items is actually in stock. Disappointed.”
“99 bikes at Parramatta have been absolutely amazing when purchasing bikes and even after the sale. Great team there who are very helpful especially my dealings with Alex. I will always choose 99 bikes for for bike purchases and services!”
