“Bought my wife’s bike 2 years ago and never got the first service done. The gears were a bit clunky FROM THE START and not smooth but it was ridden so infrequently that we just let it go.
When I rang the Marion store they said it would be $79 and a service. 3 phone calls later and an hour of back and forth. Still no concession that there was an original gear issue with the bike and that a full service was required.
“We sell 300 bikes a month.” Was thrown at me and don’t have an issue. So either I was a liar or 99 Bikes is perfect.
Been a long time customer spending $1,000s of dollars.
Never again. Told my riding group and they were dismayed that you could not provide a bit of service outside the box.
I’m in the market for an e bike. I won’t be coming to you”
“I've already taken it in twice because of the chain slipping in almost every gear just for it to need to be fixed again which is upsetting given its still only 3weeks old”
