“Unfortunately with Covid lockdown, I did not have a chance to test ride my new MTB. Using the online sizing guide I was able to estimate that an XL would be my best fit. Now with a couple of rides undertaken I realise I should have gone for a Large. Over 2 weeks I have rung the Lidcombe store a dozen times, both sales and service, to arrange a swap within the 30 day limit. They have not answered once! Even an email sent through the website has gone unanswered. I understand that they are very busy but not answering their phones over a 2 week period is ridiculous. Sorry, I'm not one to complain usually but this is not good enough.”
“Website said they had it in store...travelled an hour by public transport...they didn't have any wethepeople bikes whatsoever..guy behind the counter said it was my fault because I read the website wrong...wtf ! See screenshot below..did not give a sh*t about the customer..just plain arrogant
Have spent thousands at 99 bikes....not another cent ...”
