“Bought an eBike for my son. Not knowing much about the bike, Rick was great in explaining how everything works and what I needed to do to take care of the bike.”
“Excellent customer service and advice on purchasing a bicycle rack for my car. Very professional and friendly team. Extremely happy with the service done on an old bicycle of mine - feels almost brand new. Thanks to the team @Mordy.”
“I am absolutely thrilled with the service I received from you - thank you!! I am a grandmother of a bike rider so knew nothing about you or your products - I would be more than happy to recommend you. Thank you again! Good old fashioned service.”
“I placed several orders online during the lockdown period. The whole process of ordering online and picking it up from the store was super easy and the staff were always helpful.”
“The staff at a couple of the stores helped me select the right bikes for my family and I. And when one wasn’t exactly what I wanted I was able to return if and buy a better one that was recommended by the staff member. Definitely worth spending the time and get the right advise by the staff members that know their stuff. Highly recommend”
“The staff are really knowledgeable and friendly. Understood my requirements and guided me to make the right choices without trying to upsell me. Will always go back to 99 because of the excellent customer experience I receive everytime I'm there!”
“A great 2 bike carrier! Assembly instructions were a bit obscure and could challenge some owners. Securing the bikes for the first time is fiddly but once a system is established it becomes easier & faster to do. Only concern is the durability of the plastic number plate frame as it must be removed when storing the folded carrier. The best bit is it’s light weight & compact design.”
“Wonderful customer service, and when a delay occurred (beyond 99 Bikes control), staff went to great lengths to help out. On top of that, when I was told I would get a call back in 10 mins, I was called back as promised.”
“I ordered my bike online, and it was only a few days later that I was informed via an SMS that my bike was ready to be picked up. When I got to the store at the designated time, I had to wait about 10 minutes* before my bike came out assembled and ready to ride. The salesman explained the operation of the bike then helped me put it in the car. I will most likely buy another bike from them (probably an eBike) as the service was good and the bikes are probably the best value of any other store. * The reason the 4 star rather than 5. this is a minor criticism, as it allowed me time to look around the store.”
“This is the best bike company in Australia. Very professional and knowledgeable staff. Prices competitive. Delivery for items very timely and cost effective. Highly recommended.”
“A little disappointed, ordered a GX Shifter from your Penrith store and the website said it had stock... Did a click and collect and patiently waited over 3-4 days for the item is ready SMS, nothing came through... I ended up ringing the store which was a mission on its own as I could never get through... When I finally got through the staff told me the GX shifter is not in stock and he will refund me the order. All in all a big waste of time. Ended up getting the shifter from pushy's and it came the next day.”
