“Service and follow up from Customer Service team was exceptional. Experienced issues due to Courier Company but 99 Bikes kept me informed of process the whole time. Problem was rectified by the team and assistance from Hayden at the Belmont Store. Would use 99 bikes again in the future, but not online ordering due to the problems I encountered. Thank you to the team at 99 bikes and see you in store.”
“After ordering click & collect online, I received a notification within 30mins to advise my package was ready to be collected. When I arrived late that day, they had it on the counter ready for me to pick it up. Probably the quickest service I've received.”
“Website was accurate and item was in stock. They had the order ready the next morning. And the bonus was they were literally the only store open as it was a public holiday.”
“The grips are very comfortable, easy to install and adds to the red theme on my bike. I was very happy overall, it’s a great upgrade from my old grips. When I went into the store to get this product they said they didn’t have it and just pointed out another brand in red. I left and ordered it click and collect from the same store and the order was suddenly available moments later. So picked it up next time I was in town.”
“Your Click and collect works for me very well. Even though the item required was not in stock locally, the Marion store obtained it very quickly and kept me informed. Brilliant!”
“I bought a kids bike through click and collect. Even After reviving the message that it is ready when I reached there it took them an hour to bring it out of the workshop. Even then there were issues with brake adjustment, stand adjustment, the rear wheel was loose and something as small as tyre pressure was not checked. Had to take it back into workshop to get these addressed and even then it was not acknowledged by the technician that it should have been tested before delivering a new bike. Overall the experience was quite poor.”
