“Ordered a wheel that was clearly described as being an 'AlexRims' wheel. Received a wheel made by 'Jalco'. Not only that, the wheel still had the tag from a different online shop attached, showing a price about half what I had paid. I recommend avoiding these guys unless you are desperate or cannot get what you need elsewhere.”
“The product I bought online a Yakima Fold Click 3 is something that really should be purchased in store, so they can show you how to fit it. It has been quite difficult for us to figure out the correct way to fit it. I live about 4hrs from my nearest 99bikes store so this was diffcult for me but is in no way a reflection of the service i received from 99 Bikes. They were excellent.”
“I shop at 99bikes regularly, at west lakes and mile end. Staff are super helpful at both stores and have always been super pleased with product purchases”
“99 bikes advertise that they are "the most approachable bike shop" and they actually really are. Every person I've dealt with cycles but they are extremely welcoming to any person that shops with them. Their products go from cheap and cheerful right up to what an enthusiast would use. I use their joondalup store a lot but I've also shopped at their Osborne park and Morley stores”
“From order to pick up experience was awesome. I was phoned everyday with an update of where bike was as it had to come from another store due ti colour as it was first my wife's bday & they delivered on the day as promised. The young man a as very polite & helpful. Once picked up in the shop at Burleigh all staff were very friendly & helpful. Highly recommend.”
“I am disappointed that 99 Bikes wants you to pay them for a membership just to get access to their best pricing. If you can give a discount, you should be giving it without making customers jump through hoops or charging them an extra fee.”
“I dropped my e-bike off for its yearly service at 99 Bikes at Browns Plains in February. The bike was booked in by Christopher who was very helpful and suggested what needed to be done. I picked the bike up later that day and found that my bike had been transformed into a new bike again, it was a pleasure to ride and the gears changed smooth as silk. Thanks Guys for a great service, I will be back again for sure.”
“I went to look for an electric bike with a fair idea of the model that I wanted. The staff were friendly and knowledgeable about the product and allowed me to take a test ride on a comparable model. I paid a 10% deposit and was advised that the bike would be available five days later. The staff kept me informed via email regarding the progress of my order and the bike was ready for pick up on the promised date. I was very happy with the service and support provided during the purchase of the bike and for the advice that I was given when I purchased several other accessories for the new bike.”
“I bought a Pedal bike, the service was good but the bike seat was tilted upwards a bit, making my first ride exactly a pain in the ass. I managed to adjust the seat myself with a wrench.”
