“Dropped my roadie off for a service with 99 Bikes North Parra which is my local. Great, professional service from the lads in the workshop as always, got them to swap me over to a new set of wheels as well whilst they were at it. Very happy, thanks guys”
“Ordered Shokz Open Run Pro headphones online and picked up the next week at Castle Hill Store. Ordering was easy and the price (with the promotion current at the time) was the cheapest available .”
“Excellent customer service. I placed an online order, was contacted very quickly to let me know that part of the order was in, the complete order was ready before the anticipated date and I was contacted again via phone call and text message. When I collected the order the staff were extremely friendly, helpful and interested in my sporting pursuits. I have consistently experienced excellent service at this store.”
“Was blown away by the friendliness of the two female staff. I had bought online a jacket that was a little smaller than i thought, so i went back to get a larger one, and one of the ladies went to get it with a warm smile. Also their professionalism was top notch. Kudos to them. Apologise for not knowing their names but they know who they are! Thank you kindly.”
“I am really happy with my purchase. Great price, customer service and delivery, one of my best experiences purchasing a product. Thank you 99 Bikes!! I will be back.”
“Brought my bike in to have it serviced. When I came back to pick it up, bike was covered in sawdust. I took it home to clean it, only to find that the fork had been scratched / chipped in two placed during the service. I had to bring to bike back to have the damage assessed, and was offered a $50 gift card for the inconvenience. Initially, the workshop had tried to buff out the damage they had made, but the dents were sufficiently deep that the repair was not effective. Having insistent the damage needs to be repaired properly or the fork be replaced, I left the bike with the shop again. The fork was then replaced, however, in picking up the bike, the dust cap and wheel tool were missing. Coming home, the brake lever had a fair bit of brake fluid spilled inside it (from when the fork was being changed over). This was overall sloppy workmanship. After all that, the store then informed me that, because I had asked for the fork to be replaced, the $50 voucher was being revoked. Overall, not a positive experience.”
“99 bikes is a great store for beginners and experienced riders. i bought a bike here and everything was great all the staff was really kind and helpful great service. Great Store”
