“Chain I ordered was great? but the chain break tool I ordered was not what was described on website, wasn’t able to use it to fix new chain to bike!! Was very disappointed ?”
“Actually really good service. I was delighted as I'm used to sub par service in retail. I ordered a product via the website to click and collect and it wasn't what I thought it was. Rather than let me buy something I couldn't use Tim was knowledgeable and took the time to help me realise the product was not fit for my intended purpose. He offered other solutions but was polite and understanding when I asked for a refund. I would absolutely recommend this shop on their customer service alone.”
“There was a mix-up with the order. However, customer service were quick to respond, and they went above and beyond to make sure i received my order via express post. In the end i was very happy the products are fantastic quality. 99thanks from me.”
