“Ordered two items mid January, and still waiting on delivery of one item. Both items when ordered showed as in stock and available for delivery. When the first item arrived the order showed as complete online. I contacted the online chat and was told the warehouse considered this order complete. I then contacted customer service who could not provide an arrival time, and suggested that I go to my local store where it was available to purchase. I could then return my package once it arrived. So the resolution by the customer service was to spend more money, and my time to solve the situation. I then had to call another customer service person to be told they could not tell me when I would receive the item and that it was because of the shipping delays. I still have not received my item. I have been provided a tracking number, and expected delivery is stated as Feb 8th. However there may be delay in delivery. Really disappointing, and I will not be purchasing from this company again. Instead I will pay a little extra to my local bike Store. FYI - I have recently purchased a new road bike…… not from 99bikes”
“Indooroopilly store staff are amazing. They know their stuff, happy to help you no matter what you are buying. No hard sell, they actually listen to you and help you buy what you need & what is best for your skills & abilities. Bought my bike and accessories all from this store. The boys were always helpful and happy to assist me. Would recommend Indooroopilly store anytime. They are the best!”
“Great little bike for my 2and 3 year olds. Very light to carry (even for then) When they get tired and easy for then to manoeuvre. Great service with click and collect.. Rang to say I was coming to collect and they had it assembled and ready to go!”
“Purchased Abus bike lock online Not available for pickup from my local store Store called Morley who had in stock Put one aside for me and I picked it up next day No waiting They were expecting me! Great shop and the lock is perfect to wrap around seat post for quick stops”
“Upon purchase, the bike got a safety check in the marion, adelaide store. A couple of weeks later when i go to ride the bike, i notice the front right brake pad is missing. Front left brake pad is in place. What sort of a safety check doesnt check the brakes..... Total shambolic”
“After suggestion from someone who was happy with Aftershokz, I researched them and decided on the Air model. 99 Bikes had a very good deal on them, and the Indooroopilly store had them ready to pick up almost immediately after ordering. In use, the Air is not loud and if there is traffic noise, then they are overpowered. Plugging an ear from outside noise can be a workable compromise and they provide a pair of ear plugs. On the road in the evenings, volume is fine and no surprises from something behind you. They are light and secure compared to all the in-ear headsets I've used over the years. After a couple of hours, the pressure gets a little annoying. I've had no issue with battery life for 2-3 hour walks, and recharge times have been quick. Really pleased with my purchase.”
“Tyre stock was incredibly limited (due to industry wide shortages) but I managed to find a dhr2 across town and lock it down for click and collect. It was ready to go by the time I arrived. Unfortunately prices have gone up by over 10% in the last couple of months but I guess that reflects the difficulties posed by the pandemic.”
“Needed a couple of rear lights for my two bicycles. 99 Bikes had a huge range, good prices and easy to purchase on line. The selection was made easy with clear specifications and images on the website. Buying was easy, delivery was pretty fast. I purchased online from 99 Bikes a number of times and I have always had the same positive experience.”
