“Purchased via Internet. Received order confirmation. Went to store and waited over 1/2 hour too be served. Order could not be located despite me showing phone receipt. Eventually goods were produced. As I was only the picking up for my grandson I assumed they were correct.Unfortunately for me they had picked the wrong tubes. This involved another 70k round trip and another wait to have the goods replaced with the correct items.Totally unsatisfactory and expensive experience.”
“Great Service / Follow Up Took my beaten up 20+ year old bicycle in mainly for a service. Also I'm pretty tall and wanted to get the handlebars elevated, something I had investigated in the past, without luck. I didn't get the standard "Can't be done", instead, we worked through the issues and landed on a setup that will work well for me. What was really pleasing was dealing with people who knew their stuff and took an active interest in solving my problems. Really pleased with the outcome, and the bike now looks like it did the day I bought it! Can't recommend highly enough, thanks to Michael and the team!”
“Everytime i go to 99bikes joondalup tom always welcome me....eventhough sometimes i will not buy anything....the workers always wear thier smile to all the costumer.....keep it up.guys”
“thanks for the awesome experience! guys who worked with me fixed my loose seat and tested the bike for my smaller size before i left. all friendly and very professional :)”
“A good place to buy bike spare parts. Good range of in-stock items. Competitive pricing. Friendly and enthusiastic staff. Click and collect ready quickly.”
“99Bikes is well intentioned but the reality fails to meet expectations. I recently wanted to purchase a bike rack but encountered problems every step of the way. Firstly I rang the local store to ask for advice on the purchase and was advised to visit the store in person where someone would be able to help me, but no help was available when I arrived. Then my Gold Club membership from April was not recognised online so I was forced to join twice to qualify for the discount. Finally, I was not advised that my online purchase was available to pick up until I chased them up nearly 2 weeks later only to find that it had been ready for pick up for some time and they had failed to notify me. They need to vastly improve their systems if they want to retain customers.”
“Had a minor accident with a bike falling off the bike rack on the car. The service for parts was excellent by the staff. They helped me with part numbers and options for wheels, derailleur, shifter, brake spares etc to get the bike rolling again. Unfortunately they couldn't take an order over the phone, so I used the information to purchase online. Credit to where credit is due...99 Bikes Mile End. (The parts came from 99Bikes Victoria - somewhere - in a couple of days)”
“Both the store and support line were friendly, helpful and knowledgeable in getting a specific bike and size for my needs. A good range of accessories to pick from but no rubbish in there. Joined the gold club, or whatever it's called, for the cheaper prices and free bike service. Would recommend 99.”
“Great sales service but like we don’t exist after that. Problems with the bike snd no return calls despite promises, workshop too busy to follow up (staff appear swamped), failure to remedy problem etc. very much considering returning the bike”
“I have purchased 4 bikes this year from 99 bikes, they have always been helpful, friendly and efficient. I needed a repair and was able to get it sorted quickly. The gold membership was a bonus. Highly recommend this team.”
