“Overall experience was pretty good - I was spending my $25 voucher online but there was a discrepancy between my Nth Parra store club membership and my online membership...2 separate things - unfortunately that required me to send a couple of emails and make phone calls over 2 days to sort things, and only then could I spend the voucher. Perhaps 99 Bikes IT dept could smooth the store vs online account issue out? Managed to fix problem with the help of Lana (or Lara?) on the 1800 number, so all good in the end. Cheers”
“Great service from friendly staff, as always. Any one looking for a new bike, parts or bike service I can highly recommend you head in to any 99bikes store and you won't be disappointed.”
“Purchased new 29” wheel/tyre/tube, staff were knowledgeable and really helped with correct advice and fitting, easy swap of disc brake to new wheel, great price on quality parts, very fast service. 5 stars.!”
“I ordered a pair of Aftershocks head phone's from the Gold Coast 99 bike shop to be delivered to a good friend they were there in 5 days and it was easy so I had my mate grab me a pair at 99 bikes in Adelaide and he brought then to me at work great”
“Always reliable. I needed a new set of tires and like the puncture resistant one's. Placed an order on-line and was able to pick them up the next day when I was in the city. No problems at all”
“Hadn't owned a bike since I was a kid. Was very happy with the whole buying process. Unfortunately due to COVID I couldn't come into the store to ask questions but my emails were answered promptly and I was very happy with the service. Ordered my bike as it was ready almost a week earlier than anticipated. They were also out of stock of the particular bike lock I wanted so upgraded me to a better model at no extra charge. A really great experience from start to finish and I will definitely use 99 Bikes again.”
“I got a message immediately saying that my order had been received and that I would be alerted when it was ready to be picked up. I didn’t hear anything for a few days, tried unsuccessfully to contact you by phone and eventually just went to the shop and picked up my goods which were ready. You just need to get your processes ironed out.”
