“Justin was great over the phone. Difficult times during covid but he made it easy to buy my daughters bike. Highly recommend Pennant Hills 99 Bikes. I would do business with them again. Thanks Mick”
“The service I received, when seeking advice and then ordering over the phone was great and straight forward. Picking the order up was also, quick and seamless. It was when i got home that upon closer inspection the spray handle that was packed for the chain degreaser was cracked and broken.”
“Online shopping portal was really easy to use and the store I was collecting from contacted me almost immediately to let me know they had my order and that I could pick up when I was ready.”
“The shotgun seat was a fathers day present. I am absolutely loving seeing my husband and daughter go off on the bike together. They both enjoy it so much and my daughter asks every day to go for a ride. They both feel safe and confidant wherever they ride.”
“This was always going to be a long difficult assignment but Andrew kept me posted at all times and completed the service and upgrade very well. Highly recommended.”
“Online order was out the door promptly and confirmed via email and verifiable with auspost. Contents arrived at my parcel locker as ordered undamaged thanks to good packaging. Delivery time was slightly lengthened due to australia post capacity during lockdown but not something 99 bikes had control of. Overall happy with the online order/Delivery.”
“The Ipswich 99 Bikes store have been excellent to deal with for a current warranty claim. Staff have been personable, understanding and more accommodating than I expected. Good stuff.”
“Great team, even the 1800 team were so helpful and started my customer journey towards my purchases. Very helpful team and they know their stuff. During lockdown the Alexandria team have been amazing organising product drop off and giving me the goods and bads in product selection. Thank you all.”
“I think it would be great to prioritise orders based on how long they take, for example. If there are three customers waiting for click and collect transactions (which is basically showing ID and being handed a box and leaving) and one customer picking up three bikes then there should be a system where all the workers are not preparing that one order and they can move the line along by addressing the orders that take less time.”
“Extremely nolagable and friendly service. Dealt with a gentleman by the name of Jayin @ the Brookvale store. The guy is an absolute legend! Pay rise his way for sure. Or get him in the big office!!!! Nothing was a drama and went above and beyond to help us??. Kind Regards Darbs”
