“Helpful and friendly staff. No issues with exchanging items (as long as they meet the return condition criteria, of course). Good range of products at a fair price too.”
“Tried to get replacement battery for my wife’s Velectrix bike sold at same store about 2 years earlier. No record of sale No chargers , no batteries for sale Staff claim this has never happened before , no ones batteries have ever failed apparently Be warned if you buy an electric bike from there they do not stock spare batteries or chargers which leaves you in a difficult position if and when either of those components need replacement I ended up having to buy second hand parts from Gumtree. My experience with lithium ion batteries are that eventually they wear out as in phone laptop etc not having spare batteries and chargers I find inexplicable really .”
“Booked bike in for some service items. Staff member on the phone was really nice, but could have given me more technical information/advice when discussing my servicing needs. Hope to get a call once the bike has been received to discuss any matters :) Good to be kept in the loop! Cheers”
“Booked bike in for some service items. Staff member on the phone was really nice, but could have given me more technical information/advice when discussing my servicing needs. Hope to get a call once the bike has been received to discuss any matters :) Good to be kept in the loop! Cheers”
“I've done purchases both online and in-store. Online store is easy to navigate through, delivery was quick and the prices are competitive. In-store experience was also excellent with extensive stock and very helpful employees! Don't hesitate to ask them questions!”
“Justin was great over the phone. Difficult times during covid but he made it easy to buy my daughters bike. Highly recommend Pennant Hills 99 Bikes. I would do business with them again. Thanks Mick”
“The service I received, when seeking advice and then ordering over the phone was great and straight forward. Picking the order up was also, quick and seamless. It was when i got home that upon closer inspection the spray handle that was packed for the chain degreaser was cracked and broken.”
“Online shopping portal was really easy to use and the store I was collecting from contacted me almost immediately to let me know they had my order and that I could pick up when I was ready.”
“The shotgun seat was a fathers day present. I am absolutely loving seeing my husband and daughter go off on the bike together. They both enjoy it so much and my daughter asks every day to go for a ride. They both feel safe and confidant wherever they ride.”
