“The staff are really knowledgeable and friendly. Understood my requirements and guided me to make the right choices without trying to upsell me. Will always go back to 99 because of the excellent customer experience I receive everytime I'm there!”
“A great 2 bike carrier! Assembly instructions were a bit obscure and could challenge some owners. Securing the bikes for the first time is fiddly but once a system is established it becomes easier & faster to do. Only concern is the durability of the plastic number plate frame as it must be removed when storing the folded carrier. The best bit is it’s light weight & compact design.”
“Wonderful customer service, and when a delay occurred (beyond 99 Bikes control), staff went to great lengths to help out. On top of that, when I was told I would get a call back in 10 mins, I was called back as promised.”
“I ordered my bike online, and it was only a few days later that I was informed via an SMS that my bike was ready to be picked up. When I got to the store at the designated time, I had to wait about 10 minutes* before my bike came out assembled and ready to ride. The salesman explained the operation of the bike then helped me put it in the car. I will most likely buy another bike from them (probably an eBike) as the service was good and the bikes are probably the best value of any other store. * The reason the 4 star rather than 5. this is a minor criticism, as it allowed me time to look around the store.”
“This is the best bike company in Australia. Very professional and knowledgeable staff. Prices competitive. Delivery for items very timely and cost effective. Highly recommended.”
“A little disappointed, ordered a GX Shifter from your Penrith store and the website said it had stock... Did a click and collect and patiently waited over 3-4 days for the item is ready SMS, nothing came through... I ended up ringing the store which was a mission on its own as I could never get through... When I finally got through the staff told me the GX shifter is not in stock and he will refund me the order. All in all a big waste of time. Ended up getting the shifter from pushy's and it came the next day.”
“purchased topeak bikepacking bags online. very easy transaction and dleivery was on point. only downside they didnt have the Topeak Stem bags available on website to complete the suite.”
“Quick friendly service in store, along with expert advice. On a prior occasion, click and collect was easy to use. I have now joined as a member and will be coming here whenever I need bike-related items.”
“I ordered a childs bike helmet. Received lots of communication re receiving the order, despatching it and having it delivered. Very efficient. Reasonable prices. Would go through them again. Thank you”
“Great team working hard to keep us riding! They have been flat out over the lockdown period but still managed to help and give a great customer experience and even handle unrelated issues quickly (like a puncture on an existing tube) I recommend them and will keep using them”
