“Great experience picking up a new bike. The chain wasn’t operating smoothly in gear change when doing the handover check and the workshop mechanic worked for a long time trying to adjust and ended up replacing the whole part. Excellent quality assurance and pride in both product and service. Thanks team!”
“The pump I bought was sent to my local store to pickup in a very timely manner. I was kept informed of the process by text all the way through. Would recommend to anyone in a similar position.”
“Dealing with 99 Bikes was a great customer service experience. I bought a saddle online, collected in store. They happily fitted it while it for me and off I rode. However, I didn’t find that saddle as comfortable as I’d hoped, so the next week I went back to the store and they were very helpful in exchanging the saddle for a different model which they also fitted for me. This time I love the saddle.”
“My online order arrived and was not what I ordered so returned it to my local 99 bikes where they arranged for the correct item to be shipped and I was able to collect it from them. Very professional service.”
“Jervis was so helpful in assisting myself and my wife choose bikes for our kids. He went through each of our needs, and measured up the kids, providing practical advice. He was engaging and understood our needs and budget. Because we bought 6 bikes, he and Robert kindly gave us a discount. Excellent service and value. This is why I keep coming back to 99 bikes Artarmon.”
“Whilst away on holidays in South Australia I saw a bike that would be perfect for me, so I searched online and found it on 99bikes. I purchased it and went to my local store on return to collect it built and ready to go! The team understood my quick turnaround and went above and beyond to get my order ready for me. The bike builders were amazing !”
“When I ordered a packrack with the bike I expected it to be installed when I collected the bike. It was not and I had to wait four days for parts for installation to arrive from another branch. The bike does a good job at its price point and even better when the 2021 model was 40% off the price of the 2022 model!”
“Guys at local store didn’t have the item I needed but checked on line and found one close to my office. Purchased on line and collected shortly after.”
“Easy online purchase. Personalised follow-up call from the store. Free bike assembly. The service overall was really friendly and helpful. The purchase was on sale and that made it affordable.”
“Great experience, needed some Manteniece stuff for my MTB bike. Got, great service, knowledge and will probably Come back to get bike serviced and/or talk dual suspension MTB bikes.”
“I was looking for a scooter on line for my granddaughter's birthday recently and found exactly what I was looking for at 99 Bikes Ashmore at a great price! The Click & Collect service is streamlined and a great option - no delays and great service when collecting. Definitely would recommend this store - thank you for making a little girl so happy! She loves her scooter!”
