“I prefer to visit stores in person, but couldn't do so due to lockdown. Searched online for suitable products and used the real-time availability feature to see what they had in stock in my local store. Placed an online order for Click and Collect, and was pleasantly surprised that it only took 20-30 minutes to receive the "ready to collect" notification.... plenty of other businesses could learn a lot from that! Collection process was simple and seemed very COVID-safe, I phoned the store once I arrived outside (as instructed), they asked some ID verification questions and then a staff member came out and left my goods on an outdoor table while I stood well back. Well done 99 Bikes on great customer service that minimises the impact of lockdown.”
“First purchase from 99 Bikes & received exceptional customer service from the Bentleigh store, thank you Bike helmet is an excellent sturdy fit. Also looks good on (well as best as any helmet can ?)”
“Minor logistics issue re: shipping time and "first in ,first out" workflow Issue was resolved promptly and bicycle is as advertised, looking forward to first service Bowen hills appears somewhat short-staffed at the moment, but they are coping well enough”
“This is the second time I've addressed my rating, seems no-one really reads or cares to really follow up on this customer service issue I first outlined. I ordered a helmet from the Alexandria store which according to your website was in-store available so 'click & collect' I presumed would have been straight forward. I had sent an enquiry through your website a few days later from order date querying slow delivery. A week later I was still waiting to receive a text saying my helmet was ready for pickup. Given I live 5mins from the store I walked over & was able to pickup the helmet. The problem seemed to be that your inventory is not being updated to your website, in fact the helmet wasn't available at Alexandria despite being listed as there. If I'd know that I'd have ordered from a store that had one & driven to get it. I appreciate with COVID restrictions etc trading is difficult but I don't see how you are doing yourselves any favour if a comparatively simple transaction like click & collect (not click & post out or service etc) blows out.”
“Purchased a scooter for my son using Click and Collect. Website was quick and easy to navigate. Got a text the following morning saying it was ready for collection. Pick up was nice and easy too. Completely contactless”
“Exemplary service, professional, polite, helpful all this despite the impact of Lockdown. All products purchased were very well priced, clear application instructions on the 99 Bikes web site, Extremely happy with everything.”
