“Excellent service - again. This is a business that just "gets it." I'm very much a recreational (if enthusiastic) cyclist and I always appreciate the friendly, efficient service from 99 Bikes.”
“We bought our little girl a trike from 99 Bikes online and thought it might take a while to get to us given the lockdowns etc. Not the case though…99 Bikes had it to us within the week and our little girl loves it! Thanks 99 bikes not only for a great product but for swift and hassle free service”
“Click and collect was relatively fast. I turned up to buy in store and was told it was online only. I did it online and waited around for about an hour or so until i got my order confirmation. Prob could have been a bit clearer on the website to save wasting the timen however i got what i came for in the same day. Thanks”
“I bought a couple of mountain bikes for my kids. One which was lacking in confidence since a recent crash and the other who was looking to upgrade from his junior bmx. Chris was very helpful and the kids very happy with their bikes. They haven’t stopped riding them over the past 8 weeks! Very affordable and good quality bikes, great service.”
“A great store it's not just a place where you find what you need and good prices. A great store it's the one who listens to you and propose you different products which suits your needs. My last 3 visits to 99 bike in Stanmore and Parramatta they were not great. After to collect a couple of new bikes, and looking after different tools and accessories they just offered me the most expensive always (and not necessarily the best option for me) I had to ask several time to recognise my member status to get the right prices and felt pushed to take my decision. It's seems the priority in 99bikes is the upselling and not the customers.”
“99 Bikes sent out my item quickly and when I realised I had ordered the incorrect item, the returns process was simple and communication from 99 Bikes was quick!”
“Firstly, after I bought my Azur headlamp/tailamp pack, it said fully charge before first use. I rang to ask a question on how do you know when it's fully charged. The girl didn't know but promised to try find out and ring me back. She never rang back. I had to ring again several days later. Secondly, I had to ring about 8 times because the phone went unanswered. I ended up taking Option 2 Service, who answered straight away. I was then transferred and the guy then answered my question for which I was awaiting. Thirdly, the instructions on the Azur pack were very minimal and only just helpful but not much.”
“When i presented Byron and his team at 99 Bikes Brookvale with some tricky compatibility issues with Wahoo and bike they came through and sorted it. Highly recommmended”
