“Ordered a Shimano rear wheel. Deliver to rural Australia a few days later. Amazing. Price: Looked at maybe 10 stores, this was the cheapest. Packaged well (secure without excess plastic) Did spam me a lot after ordering.”
“Spoke to Lewis at Stanmore sent email which got no response only when I called several days later did Lawrence respond. Ended taking my business to the 99Bikes store in Alexandria who were much better.”
“Awesome sevice from the Springwood team. Graham in particular was easy to deal with and kept me updated throughout. Bike was organised for delivery without any issues and handed over with care. Definitely recommend this shop, Graham in particular, and will return whenever I need anything. Many thanks Springwood team! Love my new bike!”
“The only thing would be that when some of the order is coming from a different location to the rest of the order, it would be nice to get notification of that. Would probably stop customers calling when there our items missing, due to coming from further away. Otherwise excellent, definitely enjoy dealing with 99bikes and have bought some great discounted items”
“The team takes care of my bikes really well, and ensures that I am satisfied with the service I receive. The products they sell are competitively priced and high quality.”
“Hi I recently bought a bike from your Lidcombe store. After one week the bike had issues. We were told to bring the bike in and book an appointment so we can fix the bike. We did. We were told that they are fully booked out until January. There was no reassurance. No customer service. No nothing. I am very disappointed. I would like the bike fixed or even replaced because my son never really got to do anything with it. Can someone get in contact with me in regards to this matter. Thank you”
“A satisfying experience purchasing 100% Speedcraft sunglasses, from finding the specific item on the website, competitive pricing, to prompt delivery. 99Bikes is always reliable.”
“Great experience with the store. Easy to order, quick delivery. 4 stars because the helmet we ordered looked like an orange one online (Atomic Punch also sounds like an orange colour) but when it arrived it’s more of a neon pink. It’s a beautiful colour and my son still likes it but he was hoping for orange.”
“I placed a click and collect order and tried to call the store before leaving home 120kms away to ensure it could be brought to the car boot as i had two small children on board and the weather was horrendous. The phone rang out several times. I finally got through to the workshop and they went off to connect me to the store. End of story. Never connected. I rang 17 times on my way along the highway. No answer. Finally got on to the workshop again and they said Yes they'd bring it to the car boot. Very frustrating. Staff told me they were short staffed. Maybe put a message on your phone if you can't pick up every call. First world issue of course. Very happy with the eventual delivery and swift pleasant service. Product looks to be great quality.”
“Sales process was efficient and detailed information was provided on the different models available within my budget - good sales experience. The only negative was that the derailleurs were adjusted prior to leaving the shop, but upon the first ride, they were significantly out of adjustment. Whilst it is not a major issue for me as I can adjust the cable tension, other customers may not be as capable. I recommend more time & care is taken in ensuring the bike is ready for trouble-free riding upon sale.”
