“I ordered a Yakima Hold up 2 bike rack 28-11-21 which was sent on Couriers Please, it appeared to be lost in transit after contacting Bek in customer support 99Bikes sent out a 2nd bike rack on the 17-12-21 on TNT arriving on the 21-12-21 and the first rack arrived 23-12-21, Yes I had a bad experience because of a terrible freight company (never use Couriers Please) but they followed up my request for help and worked out a solution so I got what I ordered before Christmas, so thank you Bek & Brock and all of the 99Bikes team.”
“I purchased the wrong scooter for my son from the College Park store (completely my fault) and they generously gave me a full refund. They were under no obligation to do this and I was extremely grateful as I had to purchase another one and would have been significantly out of pocket. It was an easy, straightforward experience in the otherwise stressful lead-up to Christmas.”
“I am happy with my online purchase of the globber scooter, and actually got it cheaper than the globber website direct! I did click and collect from my local Sunshine Coast store, it was ready within 2 business days. I went in to collect and the lady serving me must have been new? As it was a very strange exchange. The scooter is great for my 18 month old!! I highly recommend, he started riding it within a few hours. Great sturdy design.”
“99 Bikes has been great the last 2 times I purchased items. The first time was solely in store where I received excellent advice and couldn't be happier with the purchase. Second time was online which was easy and quick. The store was very busy when I picked the item up, but service staff were still friendly and helpful.”
“Googled 'panniers'. 99 Bikes had exactly what I wanted at a good price. I ordered online and got free express delivery - a bonus. They came the next day. Ticked that one off the Christmas shopping list. The recipient was very happy with the present.”
“Helpful and friendly staff assisting in sourcing bikes not in stock in store. Unfortunately other store needed several reminders to action transfer request. Understand that all stores have been more busy than usual. Prices are good and you get sense of value for money. Will keep using store.”
“Ordered a bike lock and bell online before xmas. They arrived within a couple of days!. I received exactly as pictured and described online. Very Happy.”
“Completed online purchase for click and collect pickup at Artarmon. Products were available well within timelines advised, notification was received as outlined and on collection the staff were friendly, helpful and knowledgeable, ensuring any queries on purchases were addressed prior to finalising collection. Sought some additional items at the store during the collection process also which was similarly well handled.”
“very helpful staff member at Stanmore. we ordered a bike online and when we went to pick it up , the sizing looked 2 small, identified by the staff member. she swapped it out quickly and recommended getting a size up. my daughter was delighted with it all.”
“Ordered the thule proride 591 twin pack bike carriers during a sale. Got free standard delivery. Received 2 days later! Awesome service and great products. Too bad about the courier throwing it onto my verandah and knocking over a pot cacti”
