“The stem was over tightened and the bolts snapped on my first ride, almost seriously injured myself and left me without transport. Contacted the store just for a replacement and had to constantly chase up the issue to get a replacement. Eventually it was sent via post and took a week to arrive, and when it did there were no bolts to install it. I was pretty done at that point and just visited another bike store and had them install a new stem.”
“The item wasn't delivered via Parcel Express as noted on website sale. Further correspondence via email, snail mail, google review and the help@99bikes address has not been responded to let alone acknowledged.”
“I had a great experience dealing with 99 Bikes Hoppers Crissing team. Steven and Ross were excellent. They made it very easy to swap my bike that I recently bought and place a new order. It was all without fuss and with smile. Thank you guys. That's the reason I just buy my bikes from 99 bikes.”
“99 bike’s is the bike shop to shop at! There service is second to none! I ordered a product, it arrived in good time and in good shape. I will purchase from 99 bike’s in the future. Great Shop!!?”
“I was a little bit disappointed with price of parts for what is a decent but fairly old winter bike (2013, Specialized Allez Sport) Tyres 64 bucks each and new chain and felt I was being held captive like a car dealer over a service. But to be fair I was called up and we discussed it on the phone so ultimately my call. Turning to the service this was excellent and I was really pleased with Jorge and his work. He was attentive knowledgeable and I would use him again, exhibits a positive work ethic in what is a fairly hot and dark work environment. 99 Bikes should make the space larger and improve ventilation for the workshop staff. The store needs reconfiguration IMHO probably a victim of their own success rather than managements desire to keep costs down”
“The entire process of purchasing my sons bike was so seamless. Customer service was fab also. Nothing was a bother even in the thick of the craziness that currently surrounds us.”
“The buying process was easy, transparent, and enjoyable. Communication was great. The price I paid for the product was competitive. When I went in to collect what I had bought, the item was ready for pick-up at the front of the store, and the sales assistant was friendly and grateful for the sale.”
“Excellent communication and service, i used the price match guarantee and the guys were extremely prompt in reviewing/approving. My purchase arrived in around 7 days which was fantastic. can't recommend 99 Bikes enough. I'll definitely by buying from you again. Thanks!”
