“It was the height of Melbourne lockdown, appointments only. Service bookings were full. I brought a rear wheel to the Kew branch seeking advice. The staff member told me I needed certain sized shim. She ducked inside to grab one and gave it to me, freely. I explained I did not have the tool to be able to fit the shim. She went inside again, spoke to Service and they fitted the shim in a couple of minutes. Still no charge, and I'm on my way. Now that's what I call service - and i will think 99 bikes first, when next I need to purchase something for the bike. MF, Hawthorn”
“Fantastic service. My new bike was assembled and ready for pick-up within 24 hours. When I went to the shop to pick it up all of the staff that I spoke to were very friendly and professional. The bike was given a thorough check and a few things were pointed out to me. I would highly recommend 99 Bikes, Alexandria.”
“Only spent $50 online to be picked up at the Capalaba store. Close to 2 months later, still have not received my purchase. Have not had a phone call, have not had a text message, have not had a message left on a missed phone call. Have not even had an email. And I know you have my email, cause I'm answering this review, and I receive daily sales notices. You may as well broke into my house and stole my wallet. The worst service by anyone I've dealt with in any service, that includes the telcos. Extremely hard fail No I won't be picking it up at my earliest convenience. They have my address, they can deliver it free of charge at thought earliest convenience.”
“Where do I start with my click and collect experience with 99 Bikes Mordialloc? We've spent a lot of money in 99 bikes stores and won't be in the future. Firstly we arrived and we're waiting in the cold for 15 minutes minimum to be served whilst one staff member was doing stocktaking, one was talking to a customer about their new bike in the carpark and another was on the phone. I then explained to Fasal the staff member as I hadn't been able to get through on the phone that I needed to cancel the order of the bike as I'd ordered and picked up the larger model at another shop. He then proceeded to bring the bike out where I had to explain that I needed to arrange a return not pickup which he arranged and that the return would hit my bank account several days later. The other two items were a pair of gloves and pedals which were picked and handed to me. As soon as I got in the car the gloves looked to small and I checked the invoice and they were the incorrect size which I swapped at the door. I left the store then received a call from the store apologising as they didn't take my bank account details to arrange the refund so I pulled over and shared these (was like it was the first time a refund was ever done). I then got home and showed the pedals to my son who advised that the pedals were the wrong colour and I checked the order and they were indeed wrong. I called the store again frustrated and advised that this was the third error made to which Fasal advised "there were no black pedals in the country in any store" which I quickly countered with the fact I'd found multiple stores with stock, miraculously a black pair were found in the store. The final insult came with the store offering to "put them aside for me to pickup" which I kindly told them no they needed to be sent to me for the inconvenience caused which Fasal arranged. Astonishingly I've not been contacted to return the incorrect pedals meaning the store is out of pocket and stock for the pedals I was sent incorrectly. The real test will be whether this review is followed up by anyone to get the incorrect pedals back.”
“Really good, placed an order online and accepted i would have to wait for my order to be fullfilled. To my surprise it was ready the next day, upon picking up the bike i simply jad no issues, service acknowledgement spot on so well done. Burleigh team.”
“Please don't hesitate to contact me 99 bikes I don't understand why you could not ring or send me a message for over a month letting me know you could not get a bike chain i ordered earlier maybe your online stock system is not updated when I ordered you had stock then nothing thanks for refund don't think I will be ordering again anytime soon I have the chain now got it for China same I had to get it at least I saved money and lost time”
