“Ordered a new bicycle for my Grandson via Click & Collect. Store did not have it in stock when I placed the order. However the bicycle was available built and ready to go within a week. Always good to deal with this store when I need anything bicycle related. Staff are friendly knowledgeable and efficient.”
“One star off for forgetting to send the 'order ready to collect' text. Made me worry the item wasn't actually in stock. (it was and it was ready, and they apologised)”
“I bought the bike online and an hour later got a phone call to say the bike was not in store and that their stock system was not really good. I was told they would have it from the supplier in 3 weeks and they did. The service from Dylan was very good, and the pick up went smoothly. The phone service is very poor, but after saying all of this I would purchase from them again.”
“I recently purchased a brand new mountain bike on line from 99 Bikes to click and collect from their Capalaba store. Due to a few issues I was unable to pick it up myself and had my brother in law collect it. When he got there, he received the bike and took it out to his ute. As he was loading it, he noticed the bike was dirty, had numerous scratches all over the frame, handle bars and seat, and was definitely NOT a brand new bike. After a couple of calls and photos sent to me, he returned the bike to the shop. I ended up speaking to the associate who was dealing with the sale and after a brief discussion he agreed the bike was not new and likely to be a returned one. The associate could not offer the same bike in the time frame I needed it but did offer a similar bike at a discounted rate. Whilst I appreciate the service provided once the issue had been identified, I find it very hard to believe that no one bothered to check the bike when it was delivered to the store and no one bothered to check the bike was in a saleable condition as advertised before it left the store. I was lucky that my brother in law is an experienced bike rider and noticed the poor quality of the original bike. I will not be using 99 Bikes again.”
“Very knowledgeable staff. Took in my bike which hadn't been serviced in years and it came back in the best condition its been since the day I first got it. They went further than expected, giving the geared hub a second flushing to get the gunk out and replacing the bar tape. Absolutely brilliant.”
