“I made a mistake when booking and I detected it within 2 minutes and automatically asked to cancel, they said no, otherwise I would lose all the money, I would have to change the trip so they charged an additional £72 on top of the original booking which had already cost £179, at the same time The whole trip was £247. and on their website it says the same trip at £191. What a shame, it was the first and last time.”
“SCAM! DO NOT USE. We booked the tickets and needed to change the booking. We have a credit of almost £300 to use but there is NO WAY to redeem it.
No phone, no email. No response on the chat- trying to contact for the last few days.”
“This site scam me, I booked online a ferry ticket and never got it, They told me you will find it in the port. But nothing found, I was forced to buy an expansiver ticket.
Never Trust AFerry.com
I hope I will get a refund.
Date de l'expérience: 29 septembre 2021”
“I booking ferry from uk to Holland no confirmation booking on my email address. No chance for contacts. No phone number. Send 3 times emails no answer. Absolutely rubbish!!!!!!”
“awful service.wanted to amend my booking,no phone number to contact,and they responded to me 4 days after my sailing.better to book direct with ferry company.would never use again
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“Nightmare. Cancelled my trip back from Corsica to France, really badly handled by aFerry. Ended up going to Italy and driving back to UK from there, aFerry couldn’t have been less helpful.”
“Shocking lack of communication. No contact details available. Does not respond to emails. Refunds no sent I time. Taking booking fee for ferry with no availability and keeping the money. The worst company I have ever had to deal with. No customer care at all. And not cheaper.”
“We also have had our ferry crossing cancelled by AFerry and were promised a refund which has not yet materialised. Also no replies to messages and no telephone number to contact. I have now put it in the hands of our credit card company. I can only imagine that we will be informed that the company has gone into liquidation soon.”
“Absolutely shocking customer service. They cancelled my booking 6 days before I was due to sail (the ferry was still going!). I booked the same ferry separately again and directly with Stena Line and incurred more cost due to the last minute nature of their cancellation. They said they would refund me within 5-7 days....that was August 8th, it’s now August 18th and I have received nothing. They have not responded to any of my Messages on their customer services chat.
This is probably the worst customer service I have dealt with. I would strongly recommend not using this company”
“We received a email from Aferry say that Brittany Ferries had cancelled our trip ( mon 3 Aug ) we managed to get hold of Brittany Ferries and they informed us that our booking was still live and they haven’t cancelled our ferry .we have tried every way you can to get in touch with Aferry but no luck.so we got in touch with Brittany Ferries again and explained what Aferry said in the email Again we were informed that our tickets are still live .So we are going to go on Friday 14th Aug to Portsmouth from South Wales and hope and pray that we are allowed on . We have booked with Aferry for the last 10 years and never had a problem until now .we were originally scheduled to go Poole to Cherbourg which was cancelled by Brittany Ferries so we rebooked at a extra cost of £118 so please could someone help .Or was it a spam email .???? Because we haven’t had the refund like it said in the email”
“After driving through the night to be on time for our 10am ferry from Bari, we were informed, by port staff, that the ferry was cancelled.
No word from afrerry, and no way to contact them directly. There is no telephone number and even their online chat function has a 7-10 day response delay.
It does feel like a company on their way into failing completely. Avoid.”
“Don't book with Ferrysavers/Aferry till you read this.......
I wrote this 3 days ago. (it's got worse) Are Ferrysavers going into administration? By their recent actions, I'd say they are. Seriously, book with another company. I wish I had, because I seriously think I've lost my money. I initially booked a crossing prior to the lock-down. I was due to travel to France with my family, my dog and my severely mentally handicapped daughter Suzanne. We own a house there, and we planned to go for a month. This crossing, Newhaven to Dieppe needed to be changed, so I contacted Ferrysavers online. You can't contact them any other way and online, it's all a bit vague. I altered my crossing to 28th July but I couldn't pay the extra fee (£21) via credit or debit card. I tried several cards, it kept saying I needed to 'authenticate' the transaction ??? I tried Paypal and that worked. They took the money, I was sent a receipt for the new crossing, but almost at once, I was sent 2 further receipts for additional crossings, on 9th July and the 24th July. Here you go Ferrysavers, AFerry 13274654. DFDS 19766639 this is the references for the 28th of July. I have sent several emails since to Ferrysavers and no reply. All I get is, There emails are not monitored. I don't want to drive 300 miles to a ferry port with my family, severely mentally handicapped daughter and elderly dog, only to be told No Sir, we have no record of your booking. Nightmare. Please. Don't book with Ferrysavers. I honestly think they are about to do a Thomas Cook.
Kevin Savage. Accrington, Lancs.
So, with the booking ref. for the later crossing, Newhaven/Dieppe 28th July and the ticket I paid more for, I ring DFDS ferries. No Sir, We haven't got your new booking. Only your old one and we can't change it, only Ferrysavers/Aferry can. So DFDS try to ring Ferrysavers/Aferry and they can't get through. No surprise there. DFDS then send them an email. Good Luck with that one too, I've tried that also, to no effect. DFDS say, Leave it a couple of days and try ringing Aferry. I said, You rang them, you've emailed them. If they won't reply to you, I don't expect them to contact me anytime soon... I'm told others are contacting DFDS like me with the same problem. You have been warned.”
“I made a RETURN booking with AFerry for the 2nd May and understandably It was cancelled due to COVID 19. AFerry offered a refund VOUCHER but only for the OUTWARD journey. Apparently they are treating it as two separate bookings which they were not. How am I supposed to use the return booking when I have not travelled there? I understand that if I had booked directly with Brittany Ferries both journeys would have been credited and a cash refund would have been available. I will never use AFerry again! DO NOT TRUST YOUR MONEY WITH THESE PEOPLE!”
