Blacks Reviews

Name: Blacks
Address: -, - -, West Yorkshire
Rating: 1.77

1.8 Rating 270 Reviews

19 %

of reviewers recommend Blacks

Company Reviews

Questions

Metrics

1.8

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customercare@blacks.co.uk

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Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 1 star review on 4th October 2020

Anonymous

Blacks 1 star review on 4th September 2020

Brendan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PEOPLE BEWARE...THIS COMPANY IS THE WORST AND CHOCKING RUDE CUSTOMER SERVICE..ORDERED A NORTH FACE SURGE BACKPACK AFTER SEVERAL MESSAGES TO FIND OUT WHERE IS MY TRACKING NUMBER AND THEY SEND ME A KIDS BAG GREEN IN COLOUR COMPLETELY DIFFERENT ORDER AND WHEN I MESSAGE BACK 10 TIMES TO GET AN ANSWER AND A REFUND, THEY PLAYED DUMB AND REFUSED TO COMMUNICATE IN ANY WAY. THEY ARE THE BIGGEST SCAMMERS AND DODGY COMPANY THAT I EVER DEALT WITH. A TOTAL NIGHTMARE OF A COMPANY ...BE WARNED..DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 6 years ago

“Thanks to Blacks I just had my worst on-line shopping experience ever. Ordered a bag from Blacks website, and a couple of days later the online system says it's delivered. Great, I thought; except I haven't received it. After a number of phone and email exchanges with their customer service team, they send over a form and ask me to fill in and sign. Apparently it's treated as a dispute; from their point of view I 'claimed' I didn't receive it, but the delivery company (Hermes) recorded I did, hence a dispute. Thanks for trusting your customer Blacks. About 10 days after the original delivery date, I received a letter from a guy, livling in a completely different address (in the same town though so I suppose that's not too far off). It turns out the parcel was dumped at the porch of his house; he said he found it unbelievable how this could happen. Anyway thanks to his kindness I got the parcel back, but only by luck. Blacks' customer service team were happy for me; another case resolved, yay! It's happy ending all around - no one takes any responsibility in the end. Sure, the customer paid for £200 expecting his bag delivered in a couple of days: it was only late by about 2 weeks though?. Sure, the customer had to go to a different neighbourhood to find and retrieve the parcel himself: but you found it didn't you?. Sure, the customer spent a couple of hours in total trying to locate the parcel, and to fill in and sign the form to vow for his honesty: well it's just our standard procedure, so... who cares? Sure, I was promised some good-will gesture compensation but was denied, because I found my parcel in the end so it must have been my mistake in the first place. Fantastic, I'm the only person who lost out in this whole process. At this day and age Blacks online customer experience is just unacceptable. Well I feel I have no other choice but return this item to Blacks, and I will never order from them again.”

Helpful Report

Posted 6 years ago

“Similar to review below I returned an online order within good time, unused and in original packaging but my refund was refused. No right to discuss, they just sent me all the products back.”

Helpful Report

Posted 6 years ago

“Terrible customer service We were sold wrong pair of walking shoes that were totally non- waterproof but when returned to shop we were told no refund would be given. Multiple emails to Blacks later ( different person and response each time!!) we were advised that even though assistant had advised us what to get it was ultimately our decision to buy and once worn no refund is given Clearly do not rely on their ‘specialist’ advice and to be on safe side I would advise shopping elsewhere”

Helpful Report

Posted 6 years ago

“Very comoetitive prices and divercity of stock will be ahopping here again!”

Helpful Report

Posted 6 years ago

“I placed an order online the order was processed the payment taken...2 days later email saying order cancelled...I question this in an email to customer service (who to be fair did respond) I emailed questioning the company's practices and stock replenishment and stock control processes...I have worked in both distribution and retail for over 25 years...I know my stuff....after various emails...of no we don't have it to yes we do....all the while the item is still available online and sitting in my basket (I get an email saying they are holding it for me so I don't miss out) anyways cut a long and farcical story short..I reorder as I am assured the item is definitely in the warehouse and it will be delivered to my home address by way of an apology....Have a guess what guys....it's cancelled AGAIN...this company has no clue how to conduct a slick customer based online shopping experience.....also to top it off AFTER ALREADY POINTING IT OUT THE FIRST TIME.....ITS STILL ORDERABLE ONLINE.....shocking company to deal with and they should be investigated for how they conduct their online business.....let's all contact watchdog 🙄”

Helpful Report

Posted 6 years ago

“Shockingly rude customer service regarding an online order. Not sure they understand the words customer or service... pity as the store staff are lovely. Ordered a gift online in the persons name under my account. They refused to speak to me about the order as it wasn't in my name... No common sense or understanding of data laws. Avoid at all costs!”

Helpful Report

Posted 6 years ago

“Order Number 601305086 - Took my money, nearly £700 and never received the goods. Do not answer their customer service phone lines or communicate in any way. Total nightmare of a company!!!! BE WARNED..... DO NOT BUY FROM THIS COMPANY!!!!”

Helpful Report

Posted 6 years ago

“Great customer service, knowledgeable and unbiased advice on their products. Definitely will be back.”

Helpful Report

Posted 6 years ago

“Taken my order and payment but haven't received any further info to collect from store. Track my order just says order received goods in warehouse. Useless company”

Helpful Report

Posted 6 years ago

“Needed a replacement charging cable for my Garmin Forerunner, Spoke to Janelle who was wonderful! managed to find the correct charging cable and sent to me 1st class. thanks Janelle, great customer service”

Helpful Report

Posted 6 years ago

“Items delivered but damaged. Rang the customer service team who have been fantastic with a refund on an item nothing can be done about and a second being replaced”

Helpful Report

Posted 6 years ago

“Provided OS maps at a discount, but the "click and collect" service at JD Sports took ages.”

Helpful Report

Posted 6 years ago

“Ordered table from eBay store. Supposedly sent out 3 times so far, but no delivery. Customer service non existent. Unable to contact by phone. eBay now involved. Wish I had never ordered. Avoid like the plague unless you have money to give away.”

Helpful Report

Posted 6 years ago

“Quality products are always available at reasonable prices, especially true when you sign up for emails and get in first for the special offers.”

Helpful Report

Posted 6 years ago

“Got myself a nice bargain in the bank holiday sales. Love a bargain when I get the chance.”

Helpful Report

Posted 6 years ago

“Absolutely shocking company to deal with, I made an order for tent and footprint and paid premium for next day delivery only to receive e-mail the very next day telling me it would be deliverd a day late, I rang and explained there would be nobody in to take delivery as we're suppose to be on campsite in the tent, no help what so ever from customer services, do not I repeat do not deal with this shocking company.”

Helpful Report

Posted 6 years ago

“Once again order accepted, money taken. After a couple of days they cancel order sayinv they have no stock. Has happened once too often now with both Black's and Milletts. Will stick to Go Outdoors.”

Helpful Report

Posted 6 years ago

“Great service from start to finish could not fault . Great offers i have bought from many times .would recommend using store pick up alot faster than home delivery and only a £1 cant argue with that”

Helpful Report

Posted 6 years ago

“Rubbish I was informed my item was dispatched on the 12 April, after chasing this up due to Hermes tracking not updating and long delay, I was then told order refunded, 7 days later order cancelled after saying dispatched, what a mess around this company is.”

Helpful Report

Posted 6 years ago

Blacks is rated 1.8 based on 270 reviews