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Blacks Reviews

1.8 Rating 270 Reviews
19 %
of reviewers recommend Blacks
1.8
Based on 270 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 23%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Email:

customercare@blacks.co.uk

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Blacks 2 star review on 28th October 2021
Kim Owen-Turner
Blacks 2 star review on 28th October 2021
Kim Owen-Turner
Blacks 2 star review on 28th October 2021
Kim Owen-Turner
Blacks 2 star review on 28th October 2021
Kim Owen-Turner
Blacks 2 star review on 28th October 2021
Kim Owen-Turner
Blacks 1 star review on 4th October 2020
Anonymous
Blacks 1 star review on 4th September 2020
Brendan
Anonymous
Anonymous  // 01/01/2019
Worst customer service I have ever encountered. Avoid.
Helpful Report
Posted 5 years ago
Parcel left outside apparently and no sign of it when I returned home. Had not given details or permission for a safe place because none available. No option to have delivered to work or alternative address. Ridiculous! Awaiting a 28 day 'investigation' Avoid.
Helpful Report
Posted 5 years ago
I ordered on the 15th May and I received a notification that it was despatched to store on the 19th may (but not to collect until notified), as I had no further contact from the store..... I wrote several emails and got no response, therefore on the 26th May (1 week later) I decided enough was enough and cancelled the order. This has been the worst online purchase I have ever made, they even made me wait for my refund until the 5th June
Helpful Report
Posted 5 years ago
Shocking service, Joke customer service, Breach of contract. Placed an order which their courier partner lost. The Managing Director was rude and insinuating. They tried to neglect responsibility even though it is classified as a section 75 breach due to breach of contract of sale as I never authorised it be left anywhere other than my hands which it was not. Avoid these cowboys.
Helpful Report
Posted 5 years ago
Ordered items before 6pm paid for premium delivery £6.95 delivery ,meant to be delivered between 8am and 8pm also get email to tell me when or track the delivery neither happened. it turned up after 8pm and couple of items that I really needed where cancelled. Just been on the website and they have the items still on sale. Also feel like I am going mad as I am sure the price has changed on a couple of items that I ordered. Make sure you take a screen shot.
Helpful Report
Posted 5 years ago
Will not be shopping here again. Terrible customer service. Wrong parcel arrived, my whole weekend camping plans ruined and they offer me a £7 good gesture after me calling 5 times to try and resolve the problem. £7 for a day off work is hardly a good will gesture! Disgusting. Would not recommend.
Helpful Report
Posted 5 years ago
3 weeks, 2 faulty items sent to store , 4 trips to store and still no refund or apology . Been told I would be contacted by a manager but still no joy . Terrible customer service run by kids ! Don't waste your time !
Helpful Report
Posted 5 years ago
Purely betrayed... paid a week ago for air berghaus air 4 & ground sheet while on offer, a week later told that no more stock but when i went back to site tent was still there but just higher price, if they would have inform me earlier, i would have gone for other tents while still on offer. really killed my camping dream ...
Helpful Report
Posted 5 years ago
A great online experience that communicates with you all the way through the Sales experience. Professional in every respect.
Helpful Report
Posted 5 years ago
Advertised 2 pairs of shoes for £30. At check out basket said £150. Called to be told it was an error on web page and would not honor the offer. Waste of time, staff have no idea of policy or procedure.
Helpful Report
Posted 5 years ago
Collect in store, guess what?! A different store was selected. Customer service online and on the phone said can't do anything to change order. Got a refund after 17 days and a lot of time wasted.. Avoid.
Helpful Report
Posted 5 years ago
I found the staff very helpful and friendly my item was easy to access and value for cash
Helpful Report
Posted 5 years ago
Prices are about right compared with other shops, however their "Deliver to Store" time scales are beyond belief. It took a week to dispatch, and then almost a week for it to arrive in store. On this basis I would shop else where in future.
Helpful Report
Posted 5 years ago
Very good prices I haven't had enough money to buy a coat/jacket in 2 years but blacks had very good coats/jackets for a reasonable price, first time I have ever been and I will definitely be going back.
Helpful Report
Posted 5 years ago
Complete incompetence, canceled my items for xmas my boy is in tears. Never ever purchase from these cowboys I should have read reviews about this company. This is a company that should definitely not to missed from the high street.
Helpful Report
Posted 5 years ago
So i placed an order on 9.11.18 and I've still not received my parcel. The parcel was delivered to a number that does not exist on our street and now I've been told i will have to wait till 27.12.18 for an investigation. I don't think this is acceptable and i'm not happy as this was two Christmas presents that i ordered. I've emailed and emailed and you get the same robotic reply, the phone number just cuts you off and then they ask you reply to DM on twitter and you get no response. If you want my advice do not order from this company.
Helpful Report
Posted 5 years ago
Went to the London Tottenham Court Road branch of Blacks. Very bad experience with rudeness and hostility from the Manager there towards the member of staff who was trying to help me regarding a wrongly priced item and to myself. He was unprofessional and hostile in his manner. I had taken my daughter to this shop especially to get arctic clothing but left in a hurry without purchasing due to the rude manner of the Manager. Would not recommend the Tottenham Court Road store to anyone.
Helpful Report
Posted 5 years ago
As with many reviews here already, I have found that there seems to be no coherent service for arranging the delivery of online purchases. I tried ordering shoes in the Black Friday deals and after almost a week of chasing them, I received an email stating that the items had been cancelled. I complained and got the usual blurb response, and then decided to give the benefit of doubt and reorder another shoe. The second experience was worse than the first, with no order acknowledgement at all and no coherent response from blacks to confirm or deny whether the order was proceeding.
Helpful Report
Posted 6 years ago
Took 3 days after online order was placed to notified item is out of stock. No alternate resolution offered - item just cancelled. Appalling
Helpful Report
Posted 6 years ago
Black Friday deal, ordered items in two sizes. Collected next day from store. Polite courteous, short wait. Day after collected returned the sizes that were not required with receipt and in original packaging. Short wait for manager to action refund. Refunded back to card no quibble.
Helpful Report
Posted 6 years ago
Blacks is rated 1.8 based on 270 reviews