BrandAlley Reviews

“ The delivery is horrific. ”

“ When I contacted them they told me it had been delivered and refused to accept it had been returned to sender despite the proof of delivery picture showing the parcel on a desk in there warehouse. ”

“ What a huge mistake, I ordered to items (tops) I was absolutely astounded when I took delivery of my parcel from Brand Alley. ”

“ I bought a pearl necklace priced at £65 from Brand Alley in January 2022 - the clasp at the back broke on the 3rd time of wearing - I sent a photo of the broken necklace but they refuse to refund because it didn't happen within 60 days of delivery! Furthermore I bought a pair of pearl earring priced at £35 in March 2022 - they are not fit for purpose because - whatever you do - they will not stay in your ears - again they sad they would not refund because they are for pierced ears. ”

“ I always been patient with delivery even though sometimes it takes longer than expected and sometime items come damage. ”

“ I never got a courier to my flat and obviously they could not give me any proof of delivery (no pictures, nothing). ”

“ delivery is not on time, items they advertise are not in stock, order will not be cancelled and refunded even though they have not left the warehouse on the due delivery date, customer service is not worth contacting returns are not recognized as received and refunds are difficult to chase. AVOID THIS COMPANY. They are nothing but stressful to deal with. ”

“ I have has very mixed service over the years but after my most recent experience I will not be using Brand Alley again. I placed an order on the 14th Oct and despite paying for next day delivery the order did not arrive until the 30th Oct. One item was missing from the order and never received. One item was unsuitable and returned. 3 weeks later I am still waiting for a refund to be processed for both items. ”

“ Postage and returns fees are very high, and delivery times rarely guaranteed. ”

“ There was a long delivery with the end date given as 30th March. ”