“The couch is really small sized for sitting adults and not comfortable, I missed the return window by a bit and am stuck now with an uncomfortable couch that gets stained constantly due to the fabric. The pieces are supposed to be configurable but since it’s difficult to attach, you lose threads on the screws each time you configure and now I cannot change it anymore or the screws will be bald.
Literally the worst couch I’ve ever had. Just go anywhere else, nothing offered here is worth the money. I was hoping for something high quality based on the price and that is not what I received.”
“This was the most frustrating delivery experience I have ever had. I ordered the additional chaise to my already king size Nomad couch. When I first ordered my couch in 2022, there were some delivery issues, but it all worked out eventually. When I purchased this new component in May, it was delivered nearly a month late (even though I was told two weeks) and the wrong items were sent four different times. I can't tell you how unresponsive and unhelpful the email support team was regarding my issue, especially because I had to resend the wrongly shipped package through FedEx four different times. I ended up having to call the NYC SoHo Showroom and worked with the incredible Eric to get so much of this figured out. Ultimately, I finally got the right chaise base and cushion by the end of June/early July. I love the product, but the delivery service for the two times I ordered it was horrible (outside of Eric). I also got a small $50 refund for their horrible service and mistake. If I ever purchase from them again, which is unlikely, I will not be doing it online. Horrible service. ”
“The worst couch imaginable. The description was incredibly inaccurate in terms of softness. There is nothing “plush” about it. And was quite hard to put together as the screws were very difficult to align properly. I don’t know why they asked me for a review years later but I still regret my purchase daily.”
